Construction Defects Manager

• Oct 2020 - Present

Customer Service Manager

• Oct 2017 - Aug 2020

In my role as Customer Service Manager:I manage all day-to-day activities by leading a team of 5 members.I handle escalated complaints and manage to satisfy the client.I carry out multiple developments as part of London portfolio.I also manage over-all process of multiple projects and maintain to health and safety protocols.Achieve successful handovers and KPIs by communicating with sales team.I develop and execute improved procedures to ensure delivery of top quality service to the client.I coordinate customer service team for feedback loop to manage time and avoid complexities. I raise contra charges for sub-contractors to avoid complications.My key achievements include: Compiled and presented reports of project cost to the board and ensure prompt decision making. Improved project performance by establishing a strong relation with build department and subcontractors. Retained entire team while facilitating regional closure and rebuilding ERP.

Assistant Customer Service Manager

• May 2017 - Oct 2017

Customer Service Coordinator

• May 2016 - May 2017

Property Manager

• Jan 2015 - May 2016

I managed overall characteristics of the portfolio which included inspections, contractor management, and invoices recharging. I revised and rephrased properties and updated websites. In order to boost business growth, I reconsidered and evolved new contracts. By assisting company’s insurance, parking permits, fleet hire, events, and implementing market plans I improved office management. . My key contributions include:  Developed and posted fee structure while considering Government and Local Council Legislation.  Performed as a personal assistant for Managing Director.

Resident Liaison Officer

• Nov 2012 - Dec 2014

I carried out overall activities of the organization which included weekly progress plan, schedule appointments, asbestos register maintenance, health and safety protocols, and residential investigation while keeping customers’ satisfaction as a key goal. I also played as vital role as contact point among customers, site team, and residents My key contributions include:  Streamlined the process of cyclic repair and project management by supporting Notting Hill Housing Trust properties.  Discussed contract and internal progress by organizing meetings with clients, site teams, and managers

Bar Manager

• Mar 2011 - Nov 2012