SENIOR CUSTOMER SERVICE OFFICER CUM SALES COORDINATOR

• Dec 2011 - Present

1/ Back-Office Sales Coordinator: -The achievement is to make all documents (quotation, contract, internal documents…) accurately and quickly in order to help the workflow smoothly -Making Sales Report weekly, monthly, quarter to analysis, predict revenue for the next coming month and Consumables/Service history report to get an overview of customer usage -Giving timely advise to Line Manager/Sales Rep in order to avoid any risky. -Considering the worst case/problems and what the quick solution is -Collaborating well with another department to get more support on behalf of Sales Rep 2/ Customer Service: -Onsite survey customer's factory to get an overview before making proposal -Demo: Instruct and demonstrate for customer how to use the products effectively -Receive and respond customer’s claim, get the voice of customer. -Builds and maintain business relationship with customer by providing prompt and accurate service so as to promote customer loyalty -Using experience while doing as Sales Coordinator, well understand contract term and condition to explain to customer -Well cover user customer, major customer to build up relationship, no touch lost and find new potential deal for Sales Rep -Actively support Sales Rep in the process of closing deal -Recommend potential products or services to management by collecting customer information -Organising Event / Seminar annually and product exhibitions. Overseeing and developing marketing campaigns Show less