Experience

The Westin Dubai Mina Seyahi Beach Resort & Marina

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Complex Director Of Rooms Operations

  • Sep 2022 - Present

  294 keys in Westin and 220 keys in Le Meridien total of 514 keys. 22 F&B Outlets within the Complex. Responsible of Front Office, Housekeeping, Service Express, Full Service Laundry and Loss and Prevention Departments for both hotels. Leading the Rooms Operations team, 4 Directors, 20 Managers and more than 300 Associates. Full involvement in overall planning of Rooms Department including Capex, FF&E, Staffing, Budget, Forecast, Contingency Plans, Service Strategy and departmental trainings. 2022 – Hotel Manager Development Program, graduated successfully. 2022 – Advisory Board Member of Marriott Intl EMEA / Room Division – Rooms Operations Field. Show less



Le Meridien Mina Seyahi Beach Resort & Waterpark

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Complex Director Of Rooms Operations

  • Sep 2022 - Present

  294 keys in Westin and 220 keys in Le Meridien total of 514 keys. 22 F&B Outlets within the Complex. Responsible of Front Office, Housekeeping, Service Express, Full Service Laundry and Loss and Prevention Departments for both hotels. Leading the Rooms Operations team, 4 Directors, 20 Managers and more than 300 Associates. Full involvement in overall planning of Rooms Department including Capex, FF&E, Staffing, Budget, Forecast, Contingency Plans, Service Strategy and departmental trainings. 2022 – Hotel Manager Development Program, graduated successfully. 2022 – Advisory Board Member of Marriott Intl EMEA / Room Division – Rooms Operations Field. Show less



JW Marriott

• Hospitality
• 700 & Above Employee

• Director Of Rooms Operations & Residences

  • Apr 2021 - Sep 2022

  314 Keys. (Acting Hotel Manager) Responsible of Front Office, Housekeeping, Spa & Recreation and Loss & Prevention, leading the Rooms Division team of 2 Directors, 8 Managers, 17 Supervisors and more than 120 associates. Full involvement in overall planning of Rooms Department including Capex, FF&E, Staffing, Budget, Forecast, Contingency Plans and departmental trainings. 2022 – Advisory Board Member of Marriott Intl EMEA / Room Division – Rooms Operations Field. 2021 - 2022 Hotel Manager Development Program, nominated and selected. Show less



W Amman

• Jordan
• Hospitality
• 1 - 100 Employee

• Director Of Rooms Operations & Residences

  • May 2019 - Jun 2020

  280 Keys. Leading the Rooms Division team of 2 directors, 6 managers, 9 supervisors and more than 80 hosts. Additionally, overseeing Security Departmental audits and implementing action plans. Full involvement in overall planning of Rooms Department including Capex, FF&E, Staffing, Budget, Forecast, Contingency Plans and departmental trainings. Achievement: %1010 Total Upsell Growth vs First Half’19 with 2.1% RevPAR Impact. Total of 89.443 USD. (2019) Special Initiative & Green Belt (Six Sigma) Project: “Reducing the CPOR” total saving generated 332.900 USD within 6 months. Special Responsibility: I was selected as Operational Leader of Service re-branding of W Hotels called "Whatever / Whenever Remastered" conducted numerous trainings within entire hotel team and revised more than 200 LSOP's of Rooms Operations Department. Show less



Istanbul Marriott Hotel Sisli

• Türkiye
• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Nov 2017 - May 2019

  260 Keys. Internal Promotion: Leading the rooms operations team of 5 managers, 6 supervisors and more than 70 associates of the hotel with 260 rooms. Full involvement in overall planning of Rooms Department including Capex, FF&E, Staffing, Budget, Forecast, Contingency Plans and departmental trainings.Achievement: EDGE AWARD (Excellence in Delivering Guest Experiences) Marriott International Europe Continent Winner for Classic Premium Brands. (2017)Achievement: Rank #1st in RevPAR Impact% among Europe Marriott Intl Hotels and Rank #1st among 5800 hotels in Worldwide within Marriott International. (7.86%) (2017)Rank #1st in RevPAR Impact% among Europe (Continent) Marriott Intl Hotels and Rank #16th among 6900 Marriott Intl Hotels Worldwide (4.3%) (2018)PMS Opera Champion, GuestWare & GXP Champion, TSA Champion and Loyalty of the property.Additionally, I was Advisory Board Member of Marriott International Europe Continent Room Division – Mobile Services Field in 2018 and Advisory Board Member of Marriott International Europe Continent Room Division – Room Division Experts in 2019. PMS Opera Champion, GXP Champion, TSA Champion, Loyalty and Quality Assurance (QA - BSA) Champion of the property. Show less

• Room Division Manager (Acting)

  • Nov 2016 - Nov 2017

  Internal Responsibility: I was reporting to our Director of Operations as he left for another opportunity, I was assigned by General Manager to lead the entire Rooms Operations Team total of 4 managers, 5 supervisors and more than 65 hosts. Full involvement in overall planning of Rooms Operations, including Capex, Staffing, Budget, Forecast, and departmental Trainings. Achievement: Rank #1st in Upsell RevPAR Impact% among Europe (Continent) Marriott Intl Hotels. (5.09%) Special Initiative & Special Project Winner: #MMIY – Marriott Make It Yours, Partner Hotel: Budapest Marriott PMS Opera Champion, GuestWare & GXP Champion, TSA Champion and Loyalty of the property. Show less

• Front Office Manager

  • May 2015 - Oct 2016

  Internal Promotion: Department Head of Entire Front Office team total of 28 hosts. Mainly responsible for Front Office Operations, pre-arrival to post departure. Achievement: Ranked #1st in Upsell RevPAR Impact% among Eastern Europe and Rank #2nd Europe (Continent) Marriott Intl Htls (3.2%) Achievement: Manager of the Quarter (2015) Achievement: Manager of the Year. (2015) Pilot Projects: GuestWare - Chat. (First hotel in Europe Continent) PMS Opera Champion, GuestWare Champion and TSA (Front Office Upsell) Champion of the property. Show less

• Front Desk Manager

  • Feb 2014 - May 2015

  Part of the pre & post opening team. Internal Transfer & Promotion from JW Marriott Ankara to Istanbul Marriott Hotel Sisli as Front Desk Manager. In charge of Front Desk team total of 18 hosts and entire Front Desk Operations. I was also PMS Opera Champion, GuestWare (Guest Satisfaction Platform) Champion of the property.



JW Marriott Hotel Ankara

• Türkiye
• Hospitality
• 1 - 100 Employee

• Night Operations Manager

  • Nov 2012 - Feb 2014

  413 Keys. Internal Promotion; Mainly responsible for entire Night Operations of the hotel of 413 Rooms and 22 banqueting areas.

• Front Desk Supervisor

  • Feb 2012 - Nov 2012

  Internal Promotion. Mainly Responsible of entire Front Office Operation as Front Desk Supervisor shift by shift.

• Front Desk Receptionist

  • May 2011 - Feb 2012

  Part of the pre & post opening team. Mainly responsible for daily Front Desk tasks, such as Check-ins/outs cashiering and guest satisfaction.



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Front Office Shift Leader (Acting)

  • Mar 2010 - Nov 2010

  Responsible of Reception & Valet & Door operation. Responsible of Reception & Valet & Door operation.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Runner - Rooms Intern

  • Jul 2008 - Oct 2008

  Obligatory internship during university. Obligatory internship during university.



Kemer Resort Hotel

• Antalya, Türkiye

• Guest Relation Agent

  • Jun 2007 - Oct 2007

  Seasonal work during educational period. Seasonal work during educational period.