Experience

Reeder Distributors, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Billing Clerk DFW/Houston

  • Oct 2022 - Present



First American Payment Systems

• United States
• Financial Services
• 100 - 200 Employee

• Chargeback Specialist

  • Apr 2022 - Present



PNC

• United States
• Financial Services
• 700 & Above Employee

• Customer Support Specialist

  • Jun 2021 - May 2022

  Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. • Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. • Documents customer interactions and completes service requests to minimize customer effort or additional action. Show less



Staff Zone

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Office Manager

  • May 2017 - Nov 2020

  • Act as a key point of contact and project manager for clients which includes answering billing questions, managing budgets, and staying on top of all client communication • Managed credit and collections of payments from clients • Produced and mailed out invoices of work completed • Processed credit applications for new clients • Ensured workforce is paid correctly and efficiently at the end of the business day • Dispatched duty assignments in the morning to employees • Act as a key point of contact and project manager for clients which includes answering billing questions, managing budgets, and staying on top of all client communication • Managed credit and collections of payments from clients • Produced and mailed out invoices of work completed • Processed credit applications for new clients • Ensured workforce is paid correctly and efficiently at the end of the business day • Dispatched duty assignments in the morning to employees



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator

  • Mar 2019 - Oct 2020

  • Created a patient profile from a scanned or faxed image by entering correct patient and provider information to ensure all other groups can successfully serve the patient • Communicated with providers regarding order status, order clarification, missing information or patient concerns so that all information is collected and accurate before it reaches other teams for furthering processing • Communicated with patients regarding shipping out orders, answering their questions/concerns to make certain they receive outrageous customer service • Reviewed contents of orders to ensure complete and accurate information has been received Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Jan 2015 - May 2017

  • Booked guest reservations and/or coordinates with reservation center • Promoted hotel services, facilities, and outlets and informed guest of knowledgeable of upcoming events/ functions in the hotel • Answered guest inquiries about hotel services, facilities, and hours of operation in a timely manner. • Obtained all necessary information when taking room reservations and follow rate quoting scenario • Booked guest reservations and/or coordinates with reservation center • Promoted hotel services, facilities, and outlets and informed guest of knowledgeable of upcoming events/ functions in the hotel • Answered guest inquiries about hotel services, facilities, and hours of operation in a timely manner. • Obtained all necessary information when taking room reservations and follow rate quoting scenario