Experience

FinListics Solutions

• United States
• Information Services
• 1 - 100 Employee

• Executive Advisor/Coach/Facilitator

  • Aug 2020 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retired Senior Leader

  • Jan 2020 - Present

• Vice President Global Managed Services Operations

  • Sep 2016 - Jan 2020

• Vice President-Global Operations

  • Sep 2014 - Sep 2016

  Responsible for Planning and Support for the Global Operations Service Delivery team

• AVP

  • Jan 2013 - Sep 2014

  Chief of Staff for Senior Executive Vice President of AT&T Technology and Network Operations

• Executive Director-Network Sales Support

  • Mar 2012 - Jan 2013

  Responsible for design and costing, and Post sale Project Management support for client cases requiring Infrastructure Builds for GEM, Retail, Wireless Carriers and Affliate market segments

• AVP-Global Service Assurance

  • Jun 2010 - Mar 2012

  Responsible for overall leadership for the customer maintenance and speciality centers for Global Service Assurance; Eight centers with 128 managers and 421 non-management employees

• AVP-Business Field Services

  • Feb 2008 - Jun 2010

  Responsible for overall leadership and management of 900 employees in CPE Field Operations for the West Territory (Alabama, Louisiana, Mississippi, Texas, Missouri, Oklahoma, Kansas, California, Colorado, Utah, Washington and Nevada).

• AVP-Local Operations Center

  • Feb 2004 - Feb 2008

  Responsible for Local Operations 22 state ordering for Southwest, West, Midwest, Southeast adn East Local Services Centers (LSCs) spanning 9 centers and approximately 1,000 management and non-management employees.