Amber Barcelona

Customer Service Team Lead at Progressive Leasing
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Contact Information
us****@****om
(386) 825-5501
Location
Glendale, US

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Experience

  • Progressive Leasing
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Team Lead
      • Jun 2018 - Jun 2022

      United States Call center team lead managed a team of 10-15 agents monitored stats and calls for quality and assurance. Made sure agents took calls to meet average handle time. Worked with workforce daily to monitor department call volume to meet goals. Handled escalated calls from customers regarding lease to own accounts. payments, application overturns denials processing returns

    • Team Lead
      • Jun 2017 - Jun 2022

      United States

    • Inbound Customer Service Representative
      • Jun 2017 - Jun 2018

      Customer service representative at Progressive Leasing

  • Jack in the Box
    • United States
    • Restaurants
    • 700 & Above Employee
    • Fast Food Cook
      • Feb 2017 - Jun 2017

      United States Head cook afternoon prepared and cooked food as ordered

  • Ross Stores, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Attendant
      • Jan 2017 - Jun 2017

      United States Sales associate fitting room attendant cashier

Education

  • Kaplan College
    Certificate, Medical/Clinical Assistant
    2009 - 2009
  • Moon Valley High School
    High School Diploma, General Studies
    2001 - 2002

Community

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