Medical Office Assistant

• May 2021 - Present

Communications Attendant

• Dec 2020 - May 2021

Processed very high volume of incoming and outgoing calls including assistance with patient inquiry quickly an as efficiently as possible. Processed and assisted on outgoing calls and page all support staff and /or Physicians as required. Located physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol. Assisted with orientation and training of new telecommunication staff. Oversaw a state of the art healthcare Control Centre while recognizing and responding to reports of resident/client safety incidents. Monitored numerous systems including fire and emergency panels, access control, and Wander Guard. Assists in tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. Provided reception, information, and customer service to clients, visitors, and staff, and provided coverage for Service Desk. Show less

Hostess Server/ Cashier

• Mar 2019 - Dec 2020

• Greet and build positive rapport with all customers, resulting in a high number of returning customers • Answer questions and/or make recommendations regarding menu items while handling cash, debit and credit transactions with accuracy • Collaborate with other restaurant servers and kitchen/bar staff to deliver seamless service to customers • Resolve concerns, complaints, and problems with a positive attitude in a diverse working environment • Greet and build positive rapport with all customers, resulting in a high number of returning customers • Answer questions and/or make recommendations regarding menu items while handling cash, debit and credit transactions with accuracy • Collaborate with other restaurant servers and kitchen/bar staff to deliver seamless service to customers • Resolve concerns, complaints, and problems with a positive attitude in a diverse working environment

Health Administrator

• Jan 2020 - Apr 2020

• Answered phones, scheduled appointments, billed patients, and organized medical records. • Collaborate with Ministry of Health to verify health cards and patient identity. • Create Jane/John Doe entries and request to merge Medical Record Numbers once patient identity is confirmed. • Complete necessary forms depending on patient’s financial class and claim forms: Non-insured Canadian, Out of Country, Out of Province, Self-Pay, Refugee, Federal Government, OHIP, WSIB. • Processed insurance forms, prepared reports, and assisted physicians with day to day clerical operations. • Operating multi-line telephones, and responding to inquiries in a friendly timely manner • Obtaining and checking demographic data from each patient on arrival and registering each patient utilizing the ADT registration system and generating a green hospital card • Providing administrative support to a variety of clinical staff to ensure efficient operation of the clinical area and smooth flow of patients • Utilizing computer equipment and various software packages, i.e. word processing, email • Assembling and preparing charts for each clinic •Retrieving and filing lab results Show less

Student Library Assistant

• Sep 2016 - Jul 2018

• Organized books according to the Dewey Decimal System • Interacted with library users, teachers, and students to provide professional and consistent customer service • Worked effectively and efficiently with very little supervision to record confidential information • Organized books according to the Dewey Decimal System • Interacted with library users, teachers, and students to provide professional and consistent customer service • Worked effectively and efficiently with very little supervision to record confidential information