Candice Young
Revenue Operations Manager at 15Five- Claim this Profile
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Bio
Robbie Hand
Candice is one of my favorite people in the world to work with! She's full of energy and shares my love for curating safe(& fun) places for people to work. I've seen her in entry level roles, create role for herself, and manage multiple side projects that she is passionate about. She can do anything! She's thorough, determined, easy to connect with, and the most fun in any situation. She encourages and see's people for who they are and helps bring out the best in them. Candice is one of the most hard working people I know and I've loved watching her take off here at 15Five! 🚀
A'shon Wilson
Candice has a unique ability of being the life of the party and then immediately flipping a switch, going straight into business mode. She'll comfort you in your time of need while at the same time being brutally honest about your responsibilities. She leads from the front with an emphasis on full inclusion for everyone. If you feel your voice isn't being heard, she'll speak for you. That is just one key trait that sets her apart from her peers. Passion meets logic when it comes to Candice and she always finds a way blissfully combine the 2. Whether it's in the office or at a social gathering, you'll know she's present and always there for you, at a moments notice. She strives for success, not just for herself but also every person around her.
Robbie Hand
Candice is one of my favorite people in the world to work with! She's full of energy and shares my love for curating safe(& fun) places for people to work. I've seen her in entry level roles, create role for herself, and manage multiple side projects that she is passionate about. She can do anything! She's thorough, determined, easy to connect with, and the most fun in any situation. She encourages and see's people for who they are and helps bring out the best in them. Candice is one of the most hard working people I know and I've loved watching her take off here at 15Five! 🚀
A'shon Wilson
Candice has a unique ability of being the life of the party and then immediately flipping a switch, going straight into business mode. She'll comfort you in your time of need while at the same time being brutally honest about your responsibilities. She leads from the front with an emphasis on full inclusion for everyone. If you feel your voice isn't being heard, she'll speak for you. That is just one key trait that sets her apart from her peers. Passion meets logic when it comes to Candice and she always finds a way blissfully combine the 2. Whether it's in the office or at a social gathering, you'll know she's present and always there for you, at a moments notice. She strives for success, not just for herself but also every person around her.
Robbie Hand
Candice is one of my favorite people in the world to work with! She's full of energy and shares my love for curating safe(& fun) places for people to work. I've seen her in entry level roles, create role for herself, and manage multiple side projects that she is passionate about. She can do anything! She's thorough, determined, easy to connect with, and the most fun in any situation. She encourages and see's people for who they are and helps bring out the best in them. Candice is one of the most hard working people I know and I've loved watching her take off here at 15Five! 🚀
A'shon Wilson
Candice has a unique ability of being the life of the party and then immediately flipping a switch, going straight into business mode. She'll comfort you in your time of need while at the same time being brutally honest about your responsibilities. She leads from the front with an emphasis on full inclusion for everyone. If you feel your voice isn't being heard, she'll speak for you. That is just one key trait that sets her apart from her peers. Passion meets logic when it comes to Candice and she always finds a way blissfully combine the 2. Whether it's in the office or at a social gathering, you'll know she's present and always there for you, at a moments notice. She strives for success, not just for herself but also every person around her.
Robbie Hand
Candice is one of my favorite people in the world to work with! She's full of energy and shares my love for curating safe(& fun) places for people to work. I've seen her in entry level roles, create role for herself, and manage multiple side projects that she is passionate about. She can do anything! She's thorough, determined, easy to connect with, and the most fun in any situation. She encourages and see's people for who they are and helps bring out the best in them. Candice is one of the most hard working people I know and I've loved watching her take off here at 15Five! 🚀
A'shon Wilson
Candice has a unique ability of being the life of the party and then immediately flipping a switch, going straight into business mode. She'll comfort you in your time of need while at the same time being brutally honest about your responsibilities. She leads from the front with an emphasis on full inclusion for everyone. If you feel your voice isn't being heard, she'll speak for you. That is just one key trait that sets her apart from her peers. Passion meets logic when it comes to Candice and she always finds a way blissfully combine the 2. Whether it's in the office or at a social gathering, you'll know she's present and always there for you, at a moments notice. She strives for success, not just for herself but also every person around her.
Credentials
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ZoomInfo Certification for Sales
ZoomInfoSep, 2020- Nov, 2024 -
LeanData Routing Certification
LeanDataJul, 2022- Nov, 2024 -
Salesforce Certified Associate
SalesforceMay, 2023- Nov, 2024 -
Conversational Sales Certified
DriftOct, 2020- Nov, 2024
Experience
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15Five
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United States
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Software Development
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100 - 200 Employee
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Revenue Operations Manager
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Jan 2023 - Present
My role as a RevOps Manager is to identify, scope, and lead Revenue Operation projects to completion each quarter, with the goal of delivering visibility across the entire revenue team, improving efficiency across the revenue process, driving revenue predictability, and achieving revenue growth. I am the administrator of revenue org-related vendors, including user provisioning, internal technical resource, and vendor subject matter expert when needed. I am the primary liaison between Marketing, CX, Support, Implementation, Partnerships, Solutions Consulting, and Transform teams, and am the second line of support for Sales org. Examples of current areas of focus include rebuilding CX forecasting reporting including activity tracking and historic field tracking for deeper insights; enhancing the Salesforce page layouts by profile and permissions to target the specific visual needs per role; acting as a project manager between department stakeholders and technical resource teams to drive efficiency in project completion. Show less
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Sales/Growth Operations Manager - Scale
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Jan 2022 - Jan 2023
As we continue to see 90% YOY growth for our business, we have created a new team within 15Five to focus on our unmanaged/self-service book of business. I am joining this team as an Operations Manager to help create and streamline processes and help continue to see that YOY growth increase.- Stakeholder/Admin for tech stack for the PLG team including Salesforce, Pendo, ChurnZero, Zuora, LeanData- Build, test, and operationalize key GTM workflows that allow 15Five to grow our unmanaged book of business at a rate identical to our Sales and Customer Success led book of business.- Help drive accountability in Kanban project management system, Jira- Maintain internal comms for PLG team with the greater RevOps team and supporting leadership Show less
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Sales Operations Coordinator
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Oct 2020 - Feb 2022
Stakeholder/Admin for all Sales Tech Stack including but not limited to: Salesforce, Drift, LeanData, Pardot, Outreach, Sendoso, ZoomInfo, Gong, LinkedIn Sales Navigator.On-board and train all new Sales Reps on full tech stack and role processCreate internal process documentation for all sales processes Primary liaison responsible for maintaining clear lines of communication between Sales Development <> Rev Ops <> Marketing <> Marketing OpsFacilitate new lead routing and scoring project Own data analysis and report building for performance improvement Show less
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Sr. Sales Development Representative
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Aug 2019 - Oct 2020
Developing pipeline for AE team through outbound and inbound prospecting effortsDiversifying efforts by innovating with new tools and researching current market trends for outbound salesCollaborating with event marketing team to create, plan, execute, and conclude events such as HNR and EmpowerWriting, editing, testing, and building sequences/copy for SDR team Collaborating with digital and product marketing team to study, analyze, and modify lead gen efforts and discuss impact and need for changeDemonstrating proficiency with tools such as Salesforce, Outreach, Sales Navigator, Costello, Gong, ZoomInfo, and DriftMaintaining 80% of quota attainment MOM, 98 opportunities qualified, $2.5m pipeline created, $50k closed won deals sourced Show less
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ArchiveSocial - an Optimere brand
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United States
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Internet Publishing
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1 - 100 Employee
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Sales Development Team Leader
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Apr 2018 - Jul 2019
Participate in hiring activities, define team targets in collaboration with the SDR Manager, and report performance issues to SDR Manager.Assist in initial and ongoing SDR training and education, specifically weekly call trainings, 1:1 feedback, and metric identificationActively collaborate with Marketing and Sales Operations on inbound campaigns, processes and reportingAssist in analyzing the results of engagements and identifying trends and areas for improvementEnsure SDR adherence to processes, messaging, and sales methodologyAssist in maintaining the SDR Sales training documents and exercises for product knowledge, prospect qualification requirements, day to day processes, overall strategy and requirements Show less
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Sales Development Representative
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Aug 2017 - Apr 2018
Prospecting and qualifying leads to pass off to AE team to build sales pipelineBalancing and prioritizing inbound leads generated through website and marketing effortsTransitioning verticals in order to build team pipeline during company scaling projectsCommunicating an extensive knowledge of legal compliance within public sector in order to educate and hook prospectsYTD produce 175 qualified opportunities that have led to 27 total sales in an estimated $102,876 ARRAssisting in the interviewing of potential SDR hiresAssisting in the training and development of new SDR hiresConnecting marketing team with TSPRA President for conference sponsorship, resulting in hot/warm leads for SDR teamFebruary “Move the Needle” Core Value Award recipient, as nominated by my peersJune "Pragmatic Perfectionist" Core Value Award recipient, as nominated by my peers Show less
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Raleigh Convention Center
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United States
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Events Services
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1 - 100 Employee
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Outdoor Special Events Coordinator
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May 2015 - Aug 2017
Co-direct the production of 3 downtown events with attendance over 100,000 people per event Programmed and co-directed first ever Destination Dix city event with three musical stages, 50+ food trucks and vendors, and gathered outside partnership for décor and seating Facilitate permitting for food, beer, and merchandise vendors for each event Prepare day-of event logistics with a focus on placement of 100+ vendors, avoid competing company interests Correspond with several other businesses in preparation of events in order to gain a holistic city-produced event Verify 100+ vendor participation to ensure timely payment for each event and disperse funds up to $15,000 Manage and oversee Guest Services at Red Hat Amphitheater concerts and events in order to optimize customer satisfaction as well as anticipate and solve guest needs Operate social media during shows at Amphitheater on platforms such as Twitter, Instagram, Snapchat and Facebook Implementing use of new and exciting social media platforms and apps, gaining 200% increase in followers on Twitter and Instagram Handle any needs from Live Nation General Manager and team as well as any needs from production team, such as placement of sponsorship banners, anticipating needs in VIP, evacuating outdoor amphitheater in inclement weather issues Show less
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MATI Energy
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United States
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Food and Beverage Services
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1 - 100 Employee
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Brand Ambassador
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Mar 2016 - Aug 2016
Durham, NC based MATI has taken over the Triangle area! During the time I was involved in this amazing company, I was a brand ambassador. My responsibilities included setting up demos at local grocery stores, downtown coffee shops, city events, or whatever other niche seemed appropriate. I was well informed on all aspects of this all natural energy drink and was able to promote the brand as well as sell the product to consumers. Durham, NC based MATI has taken over the Triangle area! During the time I was involved in this amazing company, I was a brand ambassador. My responsibilities included setting up demos at local grocery stores, downtown coffee shops, city events, or whatever other niche seemed appropriate. I was well informed on all aspects of this all natural energy drink and was able to promote the brand as well as sell the product to consumers.
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Innovate Raleigh
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Events and Marketing Associate
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Jan 2014 - Jan 2016
Coordinate events/meetings/meetups by identifying and organizing requirements, establishing contacts/vendors, developing schedules for time leading up to event as well as day-of needs; managing mailing lists to ensure event success Plan monthly networking events including sourcing partners to co-host and sponsorship for cocktail hours Co-plan yearly summit for 200+ business leaders with continuing theme of inclusivity and diversity in business Provide administrative support to marketing director and executive director as needed Update all communications posted either via social, press or tangible materials throughout city Maintain email lists for internal and external communications via MailChimp Track attendee feedback and follow up to ensure resolution Manage and monitor all social media posting, including implementation of Hootsuite and scheduled posts Assist in collating marketing materials as needed Maintain files of all graphics for related projects Maintain records of press coverage Coordinate volunteers and delegate tasks during day-of logistics Manage website (WordPress) with key information, pictures, hyperlinks Show less
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Education
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2012 - 2015
North Carolina State University
Bachelor's of Psychology, Psychology
Community
