Experience

Chime Solutions

• United States
• Consumer Services
• 300 - 400 Employee

• Payroll Manager

  • Jun 2021 - Present

• Payroll

  • Jun 2021 - Present



NSC

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Payroll Specialist

  • Feb 2020 - Present



Georgia Cyber Academy

• E-Learning Providers
• 1 - 100 Employee

• Family Success Liaison

  • Nov 2014 - Feb 2020

• Special Education Records Specialist

  • Aug 2014 - Nov 2014

  • Maintain daily backup, merge, and compacting of special education records.• Actively Participate and Provide Support for Professional Development for Teachers and other District Staff.• Able to differentiate between various Special Ed. Records (IEP, Eligibility, Re-Evals, Psychological Reports, etc).• Able to decipher through “Out of State” Special Ed Records to support teachers.• Maintain a database of all outgoing records, request, School Districts and Parent Communication.• Maintain and provide support for the special education staff (psychologist, speech pathologist, related service providers, special education teachers, principals, etc..• Maintain databases for all inactive and active special education records.• Develop computer reports as needed to support the special education services and district staff in OneDrive• Maintain and/or create spreadsheets, databases, general office records, mail merge, assist in Milestone Testing, Incharge of minutes in OneNote• Receive, sort, distribute mail and other documents to appropriate staff.• Answer and respond to incoming calls, parents, other school district, other educational agencies, etc.• Fax, Email, and Mail Records to Parents, Districts and Schools• Maintain Confidentiality at all times



Georgia Duplicating Products-A Xerox Company

• Greater Atlanta Area

• Customer Care Specialist/Data Integrity Specialist

  • Jan 2014 - Aug 2014

  Receive all inbound calls Greet customers and potential Clients Route incoming calls to different departments within the company Serve as liaison between customer support team, management,and customers. Task include logging service calls, analyzing customer complaints. Tracking, recording, and determining appropriate routing for corrective procedures & work centers as well as assigning personnel. Following up with customer resolutions to for monitoring quality management. Assist in administration of software application Print Tracker, as well as data analysis and maintenance (using but not limited to) Microsoft Excel.I assist with the Contract Dept,updating locations, names and other Data that needs to be entered



ARISE

• Customer Service

  • Nov 2011 - Jan 2014

  Answer phones, Route customers to other departments Answer questions for customers concerning our policies concerning their medical needs Place online orders for customers Navigate customers through Photo website Match customers with other online accounts Respond to customers emails Walk customers through basic trouble shooting on their computers Receive payments from customers to pay their pharmacy accounts Answer phones, Route customers to other departments Answer questions for customers concerning our policies concerning their medical needs Place online orders for customers Navigate customers through Photo website Match customers with other online accounts Respond to customers emails Walk customers through basic trouble shooting on their computers Receive payments from customers to pay their pharmacy accounts



CROSSMARK Marketing Company

• Retail Supervisor of Events

  • Feb 2010 - May 2011

  Manage a Team of 30 Demonstrators In charge of the schedule for Staff Setting goals for the Team on a daily basis Expense Reports In charge of the Hire/Fire Process All Administration work-copy work, faxes, filing, Audits, and keeping the Team organized. Manage a Team of 30 Demonstrators In charge of the schedule for Staff Setting goals for the Team on a daily basis Expense Reports In charge of the Hire/Fire Process All Administration work-copy work, faxes, filing, Audits, and keeping the Team organized.



Allied Waste Services-Elyria Ohio

• Customer Service Representative

  • Sep 2007 - Jul 2008

  Manage payments over the phone, (Credit Cards, Debit Cards and Checks). Open new accounts and close accounts. Convert accounts, mail out Past due letters and current bills to customers. Convert new accounts to new rates. Manage payments over the phone, (Credit Cards, Debit Cards and Checks). Open new accounts and close accounts. Convert accounts, mail out Past due letters and current bills to customers. Convert new accounts to new rates.



Battelle

• United States
• Research Services
• 700 & Above Employee

• Senior Receptionist and Administrative Support Assistant

  • Nov 2000 - May 2007

  Ohio 2000 to 2007 Battelle, Cleveland Salary-31,000 Managed office Outlook calendars for the conference rooms, major projects, and staff schedules. Maintained professional and friendly environment allowing guests to feel welcome; informed staff when their guests arrived. Organized meetings and conferences at staff members' request including teleconferences between off-site staff members. Arranged travel reservations for staff members; answered telephones using a multi-line system and screened inquiries routing to appropriate staff member. Maintained hard and electronic files of incoming bills and travel expense reports. Sorted incoming mail and distributed in mailboxes. Organized supply room and ordered office supplies as needed. Arranged maintenance of all office equipment; trained all new staff on electronic time recording system; ordered business cards.