Candice Gerard
User Acceptance Tester - Resware at Resware (part of Qualia)- Claim this Profile
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Bio
Shelly Fisher
Candice's project and technical mind was an essential part of our start-up escrow company. She was a true asset from the beginning to determine all the required items in creating a successful platform. Candice understands user needs and incorporates those needs in order to resolve all technical issues, including both hardware, software, accounting and work flow. Candice is an excellent listener and partner, which is imperative in problem solving. Her communication skills are one of her many talents that result in her being a true solution manager. People depend highly on their technology. Candice, not only is accommodating, but her expertise eliminates the stress and anxiety over technical issues faced. She remains calm in the most intense type of technical difficulties. With each software learned, Candice is determined to become and has achieved to become the expert on that software program. I highly recommend collaborating, partnering, hiring, or contracting with Candice Gerard.
Nancy Nardini-Hanson
Candice is a dedicated to all she sets out to accomplish, and with that an exceptional communicator on technical issues. I worked with Candice at MLHC through several projects, her ability to work through business problems stood out. She adapted to situations while keeping the best interest of the company balanced, resulting in a positive impact for the users/employees. She truly is one of the top 10 of the nerds I know, she can speak about a problem to both programmers and those that know no programming at all. I was the VP of Human Resources for MLHC for 18 years and worked with Candice for 17 of those 18 years. I am honored to be writing this recommendation.
Shelly Fisher
Candice's project and technical mind was an essential part of our start-up escrow company. She was a true asset from the beginning to determine all the required items in creating a successful platform. Candice understands user needs and incorporates those needs in order to resolve all technical issues, including both hardware, software, accounting and work flow. Candice is an excellent listener and partner, which is imperative in problem solving. Her communication skills are one of her many talents that result in her being a true solution manager. People depend highly on their technology. Candice, not only is accommodating, but her expertise eliminates the stress and anxiety over technical issues faced. She remains calm in the most intense type of technical difficulties. With each software learned, Candice is determined to become and has achieved to become the expert on that software program. I highly recommend collaborating, partnering, hiring, or contracting with Candice Gerard.
Nancy Nardini-Hanson
Candice is a dedicated to all she sets out to accomplish, and with that an exceptional communicator on technical issues. I worked with Candice at MLHC through several projects, her ability to work through business problems stood out. She adapted to situations while keeping the best interest of the company balanced, resulting in a positive impact for the users/employees. She truly is one of the top 10 of the nerds I know, she can speak about a problem to both programmers and those that know no programming at all. I was the VP of Human Resources for MLHC for 18 years and worked with Candice for 17 of those 18 years. I am honored to be writing this recommendation.
Shelly Fisher
Candice's project and technical mind was an essential part of our start-up escrow company. She was a true asset from the beginning to determine all the required items in creating a successful platform. Candice understands user needs and incorporates those needs in order to resolve all technical issues, including both hardware, software, accounting and work flow. Candice is an excellent listener and partner, which is imperative in problem solving. Her communication skills are one of her many talents that result in her being a true solution manager. People depend highly on their technology. Candice, not only is accommodating, but her expertise eliminates the stress and anxiety over technical issues faced. She remains calm in the most intense type of technical difficulties. With each software learned, Candice is determined to become and has achieved to become the expert on that software program. I highly recommend collaborating, partnering, hiring, or contracting with Candice Gerard.
Nancy Nardini-Hanson
Candice is a dedicated to all she sets out to accomplish, and with that an exceptional communicator on technical issues. I worked with Candice at MLHC through several projects, her ability to work through business problems stood out. She adapted to situations while keeping the best interest of the company balanced, resulting in a positive impact for the users/employees. She truly is one of the top 10 of the nerds I know, she can speak about a problem to both programmers and those that know no programming at all. I was the VP of Human Resources for MLHC for 18 years and worked with Candice for 17 of those 18 years. I am honored to be writing this recommendation.
Shelly Fisher
Candice's project and technical mind was an essential part of our start-up escrow company. She was a true asset from the beginning to determine all the required items in creating a successful platform. Candice understands user needs and incorporates those needs in order to resolve all technical issues, including both hardware, software, accounting and work flow. Candice is an excellent listener and partner, which is imperative in problem solving. Her communication skills are one of her many talents that result in her being a true solution manager. People depend highly on their technology. Candice, not only is accommodating, but her expertise eliminates the stress and anxiety over technical issues faced. She remains calm in the most intense type of technical difficulties. With each software learned, Candice is determined to become and has achieved to become the expert on that software program. I highly recommend collaborating, partnering, hiring, or contracting with Candice Gerard.
Nancy Nardini-Hanson
Candice is a dedicated to all she sets out to accomplish, and with that an exceptional communicator on technical issues. I worked with Candice at MLHC through several projects, her ability to work through business problems stood out. She adapted to situations while keeping the best interest of the company balanced, resulting in a positive impact for the users/employees. She truly is one of the top 10 of the nerds I know, she can speak about a problem to both programmers and those that know no programming at all. I was the VP of Human Resources for MLHC for 18 years and worked with Candice for 17 of those 18 years. I am honored to be writing this recommendation.
Credentials
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Azure Fundamentals
MicrosoftJun, 2023- Nov, 2024 -
Anti-Bribery & Anti-Corruption
TraliantApr, 2023- Nov, 2024 -
Antitrust & Competition Law
TraliantApr, 2023- Nov, 2024 -
Fashion Institute of Technology - Gaming and Esports Industry Essentials Certificate
Yellowbrick.coMar, 2023- Nov, 2024 -
Qualia Certified Expert
QualiaFeb, 2021- Nov, 2024 -
Qualia Certified User
QualiaFeb, 2021- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteJul, 2008- Nov, 2024
Experience
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Resware (part of Qualia)
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United States
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Software Development
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1 - 100 Employee
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User Acceptance Tester - Resware
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Jun 2023 - Present
As a User Acceptance Tester at Resware Software, I leverage my decades of experience in the title and escrow industry to ensure the seamless functionality and optimal user experience of our software application. I meticulously analyze and test the software, examining its features and functionalities to identify any defects, inconsistencies, or areas for improvement. Drawing on my deep understanding of the title and escrow industry, I bring a unique perspective to the testing process. I assess the software's compatibility with industry-specific workflows, regulations, and best practices, ensuring that it meets the high standards and requirements of our clients. By employing various testing methodologies and techniques, I thoroughly evaluate the software's performance, usability, and reliability. I collaborate closely with developers, product managers, and other stakeholders to communicate issues and provide valuable feedback for enhancements and refinements. Show less
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WolfPack Game Design
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Arizona, USA
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Owner
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Dec 2021 - Present
I am following a passion for epic AARPG video games, and a story that has lived only in my head, and have created a company that is dedicated to producing a video game that values thought over mindless shooting, but is still engaging and enjoyable for the players. I am following a passion for epic AARPG video games, and a story that has lived only in my head, and have created a company that is dedicated to producing a video game that values thought over mindless shooting, but is still engaging and enjoyable for the players.
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Escrow Accounting
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Sep 2003 - Present
Providing daily, weekly and monthly escrow trust account bank reconciliations and escrow accounting consultation for several title and escrow companies. Versed in reconciliation on multiple industry specific software platforms, and online banking systems. Providing daily, weekly and monthly escrow trust account bank reconciliations and escrow accounting consultation for several title and escrow companies. Versed in reconciliation on multiple industry specific software platforms, and online banking systems.
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ALLEGIANT REVERSE SERVICES a Stewart Company
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United States
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Real Estate
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1 - 100 Employee
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Support Services Specialist, Resware software administrator
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Nov 2017 - Jun 2023
Project management for business process efficiency as it pertains to the closing and escrow accounting processes in the ResWare software. Inclusive of banking relationships, vendor integrations, data management, action flow and document management. Lead for the Escrow Services group which processes escrow accounting, disbursement and post closing file audit tasks for the company. Escrow service tasks also flow into recording, file preparation, and title and escrow rate management within ResWare. The job duties also include some SQL data management and queries alongside the creation and management of custom SSRS reports. Show less
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Self-employed
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Rocklin, California, United States
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Qualia software administrator
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Jan 2021 - Oct 2022
Responsible for the configuration and support of the Qualia escrow closing software, as well as escrow accounting and banking relationships. Responsible for the configuration and support of the Qualia escrow closing software, as well as escrow accounting and banking relationships.
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Mother Lode Holding Company
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United States
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Insurance
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1 - 100 Employee
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Project Manager, Escrow Accounting
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May 2003 - Oct 2017
Within my career at MLHC, I worked in many positions which made me adept at most back office support needs for the title and escrow industry. --- Escrow Accounting tasks--- Banking, Fraud Prevention, Best Practices, Bank Reconciliations, Underwriter remittance ---Back office projects/tasks--- Imaging for accounts payable, custom online hire onboarding/departure portal, system to system income integration, system to system payroll item integrations. Process efficiencies throughout the escrow accounting umbrella of tasks --- Software Admin--- Adeptive's ResWare, Microsoft Dynamics GP, Miscrosoft Sharepoint, Proprietary Unix based system, Proprietary Dataflex based system. ISGN's Gators --- Systems/Tech--- 4 unique systems of closing software testing and quality control, direct work with in house and vendor programmers for software development on multiple platforms Show less
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Mindsync ISP
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Roseville, California
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Chief Financial Officer
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Jan 1996 - Jan 2002
With three other owners, we created an independent Internet Service Provider for the greater Sacramento area. My focus was financials and customer service. With three other owners, we created an independent Internet Service Provider for the greater Sacramento area. My focus was financials and customer service.
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Education
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2021 - 2023
Sierra College
Associate of Science - AS, Game and Interactive Media Design -
Sierra College
Associate of Science - AS, Business Administration and Management, General
Community
