Spa Manager

• Dec 2021 - Present

Hiring, training staff, payroll, inventory and ordering, scheduling, performance reviews Hiring, training staff, payroll, inventory and ordering, scheduling, performance reviews

Business Office Manager

• Aug 2021 - Dec 2021

Office Manager/ Social Media Management

• Jan 2018 - Aug 2021

Maintain office services by organizing office operations and procedures; preparing payroll; preparing commission reports; controlling correspondence; reviewing and approving supply orders; clerical functions, schedule coordinating. Hiring, employee reviews and maintenance. Equipment maintenance and management. Coordinating events for the spa with other companies. Managing all platforms of social media for the office. Directly handling client relations.

Office Manager

• Jan 2018 - 2018

Food Server

• May 2017 - Dec 2018

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils. • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. • Help patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions. • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. • Serve orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars. • Respond to additional patron requirements by inquiring of needs; observing dining process. • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs. • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return. • Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons. • Contribute to team effort by accomplishing related results as needed. Show less

Laser Technician and Social Media Manager

• Oct 2008 - Dec 2017

• Operate all the lasers and machines in the clinic which include, IPL, hair removal, Erbium lasers, and radiofrequency. • Laser package, Hormone pellet, and filler sales. • Draw blood for PRP injections as well as for hormone and general health panels. Sterilize the instruments. • Assist with paying the clinic bills and making deposits at the bank. During this time, I was office manager for a little over 2 years. I made schedules for each employee, as well as hired and trained new staff. I managed the physicians schedule and personal commitments. • Answer phones, book appointments, handle payment collection, and room the patients. • Make and manage Social Media posts with Facebook, Instagram, Twitter, and Youtube. Arrange events with other business to bring in new clients. I update and manage company website. • Responsible for ordering and stocking the supplies, medications, and garments needed in the clinic, as well as medication inventory. Show less

Scheduler

• Sep 2013 - Apr 2015

• Answered phone calls and roomed patients. • Assisted with the billing and coding process. • Scheduled surgeries among different hospitals which included booking pre-operative appointments and testing when needed. • Assisted as an operator in the phone room. • Floated to different physicians to cover their clinics when needed. • Assisted with marketing procedures. • Answered phone calls and roomed patients. • Assisted with the billing and coding process. • Scheduled surgeries among different hospitals which included booking pre-operative appointments and testing when needed. • Assisted as an operator in the phone room. • Floated to different physicians to cover their clinics when needed. • Assisted with marketing procedures.

Certified Medical Assistant

• Jun 2004 - Sep 2011

Managed all patients and running clinic for two orthopedic surgeons; their specializations included knees, shoulders, hips, feet, and ankles. Assisted the Doctors with injections. Took phone calls and relayed messages. Scheduled surgeries with different hospitals, arranged for prosthetics, scheduled surgeries with various hospitals, and roomed all the patients scheduled. Also covered every doctor on staff at the clinic when needed. This included some pain management as well. Was also responsible for overseeing the cleaning schedule amongst each medical assistant. Show less