Manager of Business Sales

• Mar 2022 - Present

Sales and Marketing Director

• Jun 2021 - Nov 2021

Sales and Customer Experience Director

• May 2021 - Nov 2021

Sales Manager

• Mar 2021 - Jun 2021

Sales Coach Manager

• Jul 2010 - Aug 2020

-Supervise a group of 10-15 dynamic sales representatives responsible for talking with customers via telephone in an inbound call center for the purpose of selling products/services/supplies to achieve unit goals and responding to customer inquiries.-Contribute to AT&T’s strategic plan by increasing performance/productivity through the increase of sales participation.− Maintain 1st Quartile Status of company goals through strong mentorship of reports.- Utilize processes to bring struggling employees into a place to surpass standard commissions and earn an average of $70K/year.- Develop strong relationships between people within the community and my organization by originating events.-Partner with regulatory groups to create compliance solutions.-Understanding of operation systems or procedures.-Understanding of principles, theories and concepts within the discipline of motivation.-Responsible for training, scheduling, coaching performance, developing employees and solving problems.-Provide short-term planning and scheduling while preparing reports about calls and sales activities using data analytics. Show less

Sales Representative

• Sep 2003 - Jul 2010

• Obtained Diamond Club Award by being the top 5% of sales reps within AT&T• Cultivated new customers leads by connecting with customers who had shown interest in particular product• Received calls from customers pertaining to their billingaccount and moved conversations into a need basedselling opportunity• Complied with legal and regulatory requirements• Devised personal sales strategies to help potential andexisting customers businesses grow• Built rapport with customers to create strong allegiancebetween them and AT&T Show less