Experience

Scraye

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Letting Administrator

  • Aug 2021 - Present

  As a part of the operation team, ability to handle multi-tasks of work routinely at a busy start-up PropTech company. Providing excellent customer services to the tenants, partner agencies as well as landlords. Handling all tenancy administration works for the team. Ensuring the tenant / agency / landlord are in compliance with statutory and contractual obligations.- Handling phone calls and emails enquiries day-to-day- Following up the referencing process - Preparing the tenancy contracts and tenancy-realated documents- Coordinating with property management team to organise safety certificates (EPC, EICR, Gas safety certificate). Arranging the inventory company for check-in process- Register tenants’ deposits in tenancy deposit protection (TDP) scheme - Tracking the rent payment from tenants. Setting up the rental tracking system and invoicing system for the team.



Henderson Land Development Company Limited

• Hong Kong
• Real Estate
• 300 - 400 Employee

• Assistant Leasing Manager (Retail)

  • Nov 2018 - May 2021

  Promoted to Assistant Leasing Manager from 1 Jan 2020- Negotiated lease terms with existing/new tenants and real estate agencies- Delivered remarkable support in planning, developing, and deploying leasing strategies- Created and managed numerous reports- Identified and resolved property management issues while assisting property management team- Spearheaded shopping mall renovation project and accomplished 20K sq. ft. of new lettings for 20+ tenants in shopping mall, including local as well as international renowned brands.- Optimised standards and trade mix, upgraded shopping mall's images, and enhanced rental income while spearheading renovation project in shopping mall

• Senior Leasing Officer (Retail)

  • Nov 2018 - Dec 2019



Urban Renewal Authority 市區重建局

• Hong Kong
• Architecture and Planning
• 100 - 200 Employee

• Senior Officer (Sales & Retail Leasing)

  • Feb 2015 - Oct 2018

  - Ensured on-time sales and tenancy matters management with adherence to authority's requirements.- Evaluating operational team’s performance of joint venture developers- Administered and managed calls/emails from real estate developers as well as tenants- Developed tender documents for various projects- Built year-over-year rental budget and performed effective forecast for shopping malls- Delivered strong support to sales & leasing team manager in selling and letting properties



Wang On Properties 宏安地產有限公司

• Hong Kong
• Real Estate
• 1 - 100 Employee

• Leasing Officer (Retail Leasing)

  • Nov 2013 - Feb 2015

  Led end-to-end activities involved in leasing and property management.- Displayed high management potential, while managing all leasing documents- Crafted numerous leasing reports and developed year-over-year rental budget- Facilitated sales team to sell first‑hand residential properties Led end-to-end activities involved in leasing and property management.- Displayed high management potential, while managing all leasing documents- Crafted numerous leasing reports and developed year-over-year rental budget- Facilitated sales team to sell first‑hand residential properties



Harvey Nichols

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Tenant Officer (Retail Leasing)

  • Feb 2011 - Nov 2013

  - Negotiating with tenants and agencies regarding lease terms- Resolved and reduced tenants’ complaints to ensure tenants satisfaction- Conducted comprehensive market assessment to enhance future productivity- Ensured excellent condition tenants' counters and shops while performing day-to-day site inspection at department store - Negotiating with tenants and agencies regarding lease terms- Resolved and reduced tenants’ complaints to ensure tenants satisfaction- Conducted comprehensive market assessment to enhance future productivity- Ensured excellent condition tenants' counters and shops while performing day-to-day site inspection at department store



K11 Concepts Limited

• Hong Kong
• Retail
• 500 - 600 Employee

• Administrative Assistant (Retail Leasing)

  • Oct 2009 - Jan 2011

  - Managed end-to-end activities of leasing administration works for leasing department- Supported HK and PRC leasing teams to achieve desired outcomes - Managed end-to-end activities of leasing administration works for leasing department- Supported HK and PRC leasing teams to achieve desired outcomes