Experience

Dynadot

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing Manager

  • Jan 2021 - Present

• Marketing Specialist

  • Jul 2018 - Jan 2021

  Write and prepare content for monthly newsletters. Maintain social media platforms and manage Facebook ad campaigns. Work with registry partners for special promos and pricing, and cultivate strong relationships. Attend conferences and events to expand customer base. Senior Account Management, sustain honest and transparent relationships with clients.

• Customer Service Coordinator

  • Jan 2016 - Jul 2018

  Managed the Customer Service team in all locations (US, Canada, China). Hired and trained new team members and provided weekly feedback reports. Resolved high priority abuse complaints and subpoenas. Reviewed customer surveys and tracked improvements.

• Account Manager

  • Jun 2013 - Jan 2016

  Quickly responded to assigned accounts' questions or concerns. Maintained positive relationships with clients and kept an open line of communication. Created special coupons and discounts for high spending accounts. Requested quarterly feedback and feature requests to improve our website, control panel, etc.

• Customer Service Representative

  • Apr 2011 - Jun 2013

  Answered calls, emails, tickets, and online chats daily. Processed orders and issued refunds when necessary. Monitored fraudulent activity. Handled and maintained abuse complaints. Wrote and coded (HTML) help files. Responded to questions/concerns on industry forums. Troubleshooted domain and web hosting issues.


Chegg Inc.
• United States
• Software Development
• 700 & Above Employee
• Customer Service Representative

  • Aug 2010 - Nov 2010