Experience

RedBuilt, LLC

• United States
• Building Materials
• 100 - 200 Employee

• Senior Financial Analyst

  • Nov 2023 - Present

  Boise, Idaho, United States



BECU

• United States
• Banking
• 700 & Above Employee

• Financial Planning & Reporting Analyst

  • Dec 2021 - Jan 2023

  • Collaborated across divisions to accommodate new GAAP rules within department planning and financial reporting; documented procedures and created end user guide for implementation • Developed predictive allocation for capital and expense spend; wrote technical procedures for Hyperion to OneStream conversion • Rectified manual inefficiencies in data reconciliation with automated data solution



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Financial Analyst II

  • May 2021 - Dec 2021

  Boise, Idaho, United States

• Business Analyst

  • Sep 2016 - May 2021

  Boise, Idaho, United States • Earned promotion in 12 months due to demonstrated effectiveness and conscientiousness in previous role • Eliminated monthly invoice penalty from regulatory noncompliance by analyzing errors and tracing them back to their source, enabling remedial action within 1 month • Added monthly revenue by uncovering, by thorough analysis, a billing deficiency that left money unbilled based on contract potential • Selected to present new KPI analytics tool built by BI team to company’s executive… Show more • Earned promotion in 12 months due to demonstrated effectiveness and conscientiousness in previous role • Eliminated monthly invoice penalty from regulatory noncompliance by analyzing errors and tracing them back to their source, enabling remedial action within 1 month • Added monthly revenue by uncovering, by thorough analysis, a billing deficiency that left money unbilled based on contract potential • Selected to present new KPI analytics tool built by BI team to company’s executive leadership, enabling approval for tool implementation and continued development; earned accolades from VP in charge • Developed comprehensive dashboard for Power BI within 2 months of platform implementation through self-learning; completed client-facing dashboard 1 month later • Provided specific, accurate financial analysis and forecasting of business decisions to management executives, allowing stakeholders to understand impact of different courses of action

• Workforce Analyst

  • Sep 2015 - Sep 2016

  Boise, Idaho, United States • Earned immediate promotion to role after being hired as Agent, owing to advanced Excel skills and resource planning experience acquired in previous role • Proactively learned SharePoint Designer to create site that IT was too constrained to build, developing employee change process for site-building that was rolled out to all sites within multi-state region • Streamlined scheduling exception process by building SharePoint workflow that’s still in use, providing unprecedented ease of use… Show more • Earned immediate promotion to role after being hired as Agent, owing to advanced Excel skills and resource planning experience acquired in previous role • Proactively learned SharePoint Designer to create site that IT was too constrained to build, developing employee change process for site-building that was rolled out to all sites within multi-state region • Streamlined scheduling exception process by building SharePoint workflow that’s still in use, providing unprecedented ease of use for employees needing time off and managers approving it



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Support Specialist

  • May 2012 - Nov 2014

  Meridian, Idaho, United States • Proactively acquired knowledge on resource planning, real-time monitoring, intraday staffing, and adherence reporting, thereby earning qualifications to become Workforce Analyst in next role • Collaborated from call-center environment with retail reps to provide billing, technical, and sales support to customers in store, consistently meeting all KPIs through efficiency and friendliness



WDS

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Customer Service Representative

  • May 2008 - Jun 2010

  Boise, Idaho, United States • Provided prepaid customer support, advancing to technical support • Collaborated in launch of new departments • Assisted training groups and provided peer mentoring; trained as supervisor.