Experience

Nephos Technologies

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Data Analyst

  • Jan 2023 - Present



Selected Interventions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst and Project Manager

  • Jul 2021 - Jun 2022

  Employed as a Senior Business Analyst to improve software business processes and manage large data import projects, for local government contracts. Employed as a Senior Business Analyst to improve software business processes and manage large data import projects, for local government contracts.



OKO Global LLP

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Analyst

  • Aug 2020 - Apr 2021

  Reporting to the Managing Partner, focused on improving business processes and systems, simplifying, and automating data, documents, and reporting. Reporting to the Managing Partner, focused on improving business processes and systems, simplifying, and automating data, documents, and reporting.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Customer Service Advisor

  • Sep 2019 - Apr 2020

  As "brand ambassador," communicated with customers assisting them through the booking process, amending holiday packages whilst delivering outstanding service and achieving individual targets and KPIs. Also developed a thorough knowledge of the business, processes, and systems, making improvements that made a difference. As "brand ambassador," communicated with customers assisting them through the booking process, amending holiday packages whilst delivering outstanding service and achieving individual targets and KPIs. Also developed a thorough knowledge of the business, processes, and systems, making improvements that made a difference.



ENGAGE Group Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• CRM Analyst

  • Jan 2014 - Nov 2018

  Tasked to review systems and processes and provide an action plan of suggested changes. Aided the cleansing of data and day-to-day maintenance of the CRM system by providing a more commercial focus to the business and improving commercial conditions and system performance. Organised and delivered training session workshops for the sales force, which improved knowledge and usability of the systems and directly improved sales metrics. Tasked to review systems and processes and provide an action plan of suggested changes. Aided the cleansing of data and day-to-day maintenance of the CRM system by providing a more commercial focus to the business and improving commercial conditions and system performance. Organised and delivered training session workshops for the sales force, which improved knowledge and usability of the systems and directly improved sales metrics.



Asite

• United Kingdom
• Software Development
• 400 - 500 Employee

• Implementation Consultant

  • Sep 2010 - Nov 2013

  Reporting to the Professional Service Director managing projects from execution to front-line support. Organised and conducted a series of workshops introducing a new team collaboration workflow and document management system to senior stakeholders across Europe. Reporting to the Professional Service Director managing projects from execution to front-line support. Organised and conducted a series of workshops introducing a new team collaboration workflow and document management system to senior stakeholders across Europe.



QS unisolution

• London, United Kingdom

• Customer Support Advisor and Junior Business Analyst

  • Jan 2009 - Jul 2010

  Reporting to the Head of Product and Customer Success, focusing on building strong relations with clients, transferring their services to a new version of the system and promoting the new system's benefits. Reporting to the Head of Product and Customer Success, focusing on building strong relations with clients, transferring their services to a new version of the system and promoting the new system's benefits.



Global

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Planner and Account Handler

  • Feb 2008 - Dec 2008

  In charge of coordinating radio advertising campaigns and involved in desk research and data analysis using various media software tools to help with bespoke presentations and for client meetings. In charge of coordinating radio advertising campaigns and involved in desk research and data analysis using various media software tools to help with bespoke presentations and for client meetings.



Cubic Interactive Ltd

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Assistant

  • Jul 2005 - Mar 2006

  Coordinated all ongoing marketing/sales campaigns for a financial and project management software system. Coordinated all ongoing marketing/sales campaigns for a financial and project management software system.