Experience

onPeak

• United States
• Events Services
• 1 - 100 Employee

• Account Executive

  • Apr 2017 - Present

  • Serve as main client touch point to lead communication and overall deliverables; consult clients in effective housing management and nurture the overall relationship • Lead implementation of client events, both internally and externally; determine client needs,communicate onPeak’s needs and requirements, and promote services/products to clients • Analyze performance of event’s hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall hotel pick-up and revenue • Develop project management timelines, ensuring dates and deliverables are met • Collaborate with onPeak’s internal departments to execute processes, identifying opportunities to innovate and improve our execution of event housing for clients • Consult client on use of concessions and comps; process reservations of VIPs/client staff • Create event revenue projections, budgets and periodic re-forecasting • Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting).• Organize/conduct site visits for future cities/event years

• Exhibitor and Group Analyst

  • May 2015 - Apr 2017

  • Responsible for securing new sales and services tailored to the trade show and event industry • Identify and prospect for new business via networking and cold calling to develop targetedsolicitation strategies for key accounts• Strategically manage existing client exhibition programs to ensure client retention and portfolio growth. • Work with creative teams to develop capture directed marketing goals and objectives. • Ensure effective client communications including documentation, project timelines, progress, and verbal discussions. • Attends industry events, meetings and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects. • Manage Top 25 Exhibitor bookings

• Operations Coordinator

  • Apr 2014 - May 2015

  Manage the cut off process, including clearing no names, running rooming lists, following up on declined cards, creating axis users, and troubleshooting • Serve as the hotel main point of contact for any rooming list issues, confirmation numbers, and problems with reservations • Collect actualized numbers and audits from the hotel partners for various events • Various miscellaneous projects

• Contact Center Representative

  • Dec 2013 - Apr 2014

  • Answer calls and respond to emails • Handle customer inquiries both telephonically and by email • Research required information using available resources • Manage and resolve customer complaints • Process reservations• Identify and escalate priority issues • Route call to appropriate resource



Sweet Dreams Cakes

• Frankfort, IL

• General Manager

  • Jul 2011 - Dec 2013

  • Responsible for scheduling, inventory control, order fulfillment, hiring • Event management and set up • Catering Management • Serve as social networking lead, update lead sites with current company information and promotions • Product development • Manage inboxes, telephone inquiries, media relations, and quality control • Responsible for scheduling, inventory control, order fulfillment, hiring • Event management and set up • Catering Management • Serve as social networking lead, update lead sites with current company information and promotions • Product development • Manage inboxes, telephone inquiries, media relations, and quality control



Ansira

• United States
• Advertising Services
• 700 & Above Employee

• Account Coordinator

  • Jul 2008 - Jun 2011

  • Administer several co-op advertising program accounts for companies that are leaders in their respective industries- i.e. technology, insurance, auto • Serve as the liaison between the marketing directors of the accounts and their business partners by conducting auditing of promotional/marketing agreements, meeting deadlines, troubleshooting, and administering prior approvals for activities • Process reimbursements to client's business partners in a timely and efficient manner • Coordinate project management and streamline workflow processes • Manage client web based program that serves as an account management tool for business partners • Educate client’s customers about the co-op advertising programs available to them and the benefits of participating



Exclusively 4 U Event Planning

• Glenwood Illinois

• Event Coordinator

  • Jun 2007 - Jul 2008

  -Assisted with negotiations for space contracts and booked event space -Kept track of event finances including check requests, invoicing, and reporting -Prepared and modify event contracts as requested -Conducted research, made site visits, and found resources to help staff make decisions about event possibilities -Assisted with negotiations for space contracts and booked event space -Kept track of event finances including check requests, invoicing, and reporting -Prepared and modify event contracts as requested -Conducted research, made site visits, and found resources to help staff make decisions about event possibilities



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• Administrative Assistant

  • Nov 2005 - Jun 2007

  • Customer Service liaison between BLST and Community Banks • Answer incoming calls on mainline, route to appropriate division of BLST • Help customers solve low to medium level issues • Prepare new loans document packets for processing in community banks • Assist Document Specialists with preparing business loan documentation • Various general administrative office duties (copying, filing, faxing) • Prepare Documents for Memos, Team Meetings, Reminders, etc. • Request Document Files from BLST Library