Experience

The Leona Group

• United States
• Administrative and Support Services
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2022 - Present



Michigan State Medical Society

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Database Administrator

  • Oct 2021 - Oct 2022

• Membership Account Specialist

  • Oct 2019 - Oct 2021



University Club of Michigan State University

• United States
• Entertainment Providers
• 1 - 100 Employee

• Assistant Food & Beverage Service Director

  • Sep 2017 - Oct 2019

  Continued previous responsibilities, in addition to added duties as listed below:● Oversee managers within the Food & Beverage department by providing strategic direction, feedback, mentorship and lead our team through various business volumes and overcoming obstacles.● Create weekly schedule for up to 100 employees, ranging from housekeepers and dishwashers to servers and managers. Plan hiring needs for these areas with managers, based on projected business forecast.● Participate in open communication with 10 Department Heads/Executive Committee members on ongoing basis to ensure proper business operations and employee satisfaction.

• Training & Member Events Manager

  • Aug 2013 - Sep 2017

  ● Summer Snack Bar Manager-“Learn as you go” daily tasks, make recommendations for restructuring the department and responsibilities, create training materials, and implement new processes to promote a work environment better in line with company culture, policies, and overall guest/employee satisfaction.● Develop training for Banquet Service & Facility Setup department to remove obstacles for staff and enhance the member experience. Identify weaknesses in systemic processes and collaborate with affected parties to develop complete solutions. Once the process is finalized, create thorough documentation of training procedures.● Member Event Planner -Leader for Club-wide member events & promotions, including running monthly committee meeting, maintaining calendar, creating agenda., and researching new technologies to enhance membership value.

• Food & Beverage Service Manager

  • Sep 2012 - Aug 2013

  Continued previous responsibilities, in addition to:● Programmer of Club software (Jonas) for Food & Beverage department, and provide subsequent training for staff. This requires a thought process of how all programming impacts front line users, the customers, as well as tracking for accounting behind the scenes for future reporting and G/L purposes.

• Food Service Manager

  • Apr 2011 - Sep 2012

  ● Executive Assistant to Food & Beverage Director● Member Event Planning- Assist with member events from idea conception to execution of both annual and new events for members of the Club, collaborating with multiple departments to provide an exceptional experience with food, service, and overall atmosphere for Club members that adds value to the membership. ● Interview & hire new employees.

• Manager on Duty Designate

  • Sep 2010 - Apr 2011

• Event Services Supervisor

  • Jan 2010 - Mar 2011

• Banquet Captain

  • Dec 2008 - Jan 2010

• Banquet Server

  • Nov 2007 - Dec 2008