Experience

Galaxy Control Systems.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sr. Quality Assurance Specialist/Technical Writer/Help Author

  • Aug 2004 - Present

  Sr. Quality Assurance Specialist on Access Control and Security Management Software, Hardware, and Integrated Software Solutions; including Digital Surveillance Systems, Time & Attendance, Visitor Management, Credential Management, with Proximity, SmartCard and Biometric technologies. Design and implement software, hardware and system integration testing. Author Technical Manuals for Product installation, setup, and end-user operation. Provide design feedback on software usability, performance and heuristics. Plan/Manage/Configure test environments, system installations, virtual VMware, basic network configuration, test monitoring tools such as terminal emulators, serial emulators, etc.) Defect reporting/tracking/resolution. Author Help content, training content, materials, PowerPoint. Design and create technical diagrams, flows, concept diagrams, board drawings, system and network topologies, hardware drawings for installation and configuration of components. Design and create Sales & Marketing Collateral, brochures, logos, graphic images and icons. Author technical content for various periodical, publications, Web Content Management. COMPUTER TECHNOLOGIES: Client-Server applications (C++, .NET Framework), TCP-IP Networks, Virtual environments, Windows XP, Windows-7, Windows-8, MS IIS Web Server, MS SQL Server 2008/12-R2, MS-SQL Database. APPLICATIONS: MSOffice Professional 2007/2010/2013- Word, Visio, PowerPoint, Excel, Outlook. ADOBE ACROBAT X/ XI Pro Extended. ADOBE TECH WRITER SUITE 2: RoboHelp, Captiva, Distiller, FrameMaker. ADOBE CS4: Fireworks, Dreamweaver. Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Senior QA Specialist

  • Jan 2003 - Jan 2004

  EDISON Decision Engine: Creating Test Plans (Master Test Plans, Test Plans, Test Scripts) and performing and guiding User Acceptance Testing phase. CAPSTONE Decision Engine: Creating & Executing Test Scripts on the Capstone Decision Engine. Functional and System testing for Homeland Security HSPD-12. (Received a Corporate Citation Award for Excellence in Quality Assurance for their HSPD-12 Compliance. Powerbuilder User Interface: Automated Testing Execution and Script Creation using Winrunner. Show less



MedCost

• United States
• Insurance
• 100 - 200 Employee

• Senior Quality Assurance Project Coordinator

  • Jan 2001 - Nov 2002

  Coordinating Testing and Directing Test Team of 5 - 35 testers from 5 business segments through each phase of the SDLC during a System rewrite and data migration from a 2-teir VFP/Legacy Mainframe to a 3-tier Client/Server system using MS SQL Database for PPO Medical management & Claims Adjudication System. Test planning and directing for each phase, including Functional Testing, Regression Testing, System Testing, and User Acceptance Testing. Including managing the test environment, writing system test plans, creating training courses and materials for new testers, performing training of new testers. Managing the defect reporting, including creating & generating reports for defect tracking, test coverage analysis, defect resolution and test results. Designed and built a defect tracking tool (database & user interface tool). Coordinating with outsourced and in-house programmers concerning defect reproduction and resolution. Reporting to Project Management and Corporate Stakeholders. COMPUTER TECHNOLOGIES: Client-Server applications (VB+ COM), Visual Fox-Pro, Legacy Mainframe, TCP-IP Networks, Middle-tier applications, Windows XP, MS SQL Server 2000. APPLICATIONS: MSOffice Professional Word, PowerPoint, Excel, Outlook, MS-SQL Database. END-USER TRAINING: I produced training materials and performed training classes to teach the company's employees the basic computer skills associated with their new GUI interface. This trianing was designed to advance the user-interface skills in the workplace in preparation for working with thier new system. Class sizes were 16 to 24 people. USER ACCEPTANCE TRAINING: I produced and performed UAT Training to teach the company's Super Users the UAT Acceptance skills needed to create test cases and test data and properly evaluate their new system. This was done so each Business Unit could validate their business functions and processes before approving the system GO LIVE. Show less


VF Corporation
• United States
• Retail Apparel and Fashion
• 700 & Above Employee
• Software Automation Test Lead

  • 1999 - 2000

Gilbarco Veeder Root
• United States
• Oil and Gas
• 700 & Above Employee
• Senior Engineering Test Lead

  • 1989 - 1997