Experience

iCircle Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Provider Contracting Coordinator

  • Jan 2022 - Present

  With a vast network of contracted providers, a not-for-profit Managed Care Organization providing a comprehensive health plan to clients enrolled in Medicaid where I successfully: • Deliver extensive levels of administrative support to Contracting team, research issues in Provider con-tracts and correspondence; draft and prepare Single Case Agreements. • Verify accuracy and completeness of documentation, conduct ongoing reviews to ensure compliance of processing updates including demographic changes, termination notices, new provider agreements, secondary billing providers and provider processing. • Address requests for information, compile research for leadership, educate on departmental processes, and maintain timely, uniform and consistent professional responses to the Contracting inbox. • Confirm accuracy and submission of information into spreadsheets wherein there is tracking of agreements, pending issues, and contact information. Show less



University of Rochester Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Outpatient Access Specialist

  • Oct 2020 - Nov 2021

  An outpatient mental health clinic addressing the needs of adults coping with severe and persistent mental illnesses and mental health issues. Key responsibilities included: • Welcoming visitors to the Young Adult unit, providing a superior front of house experience and ensuring stellar presentation of reception area. • Managing onboarding of new clients and case managing post-treatment discharge process. • Streamlining communications between clients, staff members and service specialists. • Assisting in the training of new Outpatient Access Specialist staff. Show less



Disability Help Center Nevada

• United States
• Legal Services
• 1 - 100 Employee

• Disability Hearing Specialist

  • Mar 2019 - Feb 2020

  While conducting client interviews to support Social Security Disability applications and supporting theadministrative activities of the Hearing Clerk office, I was responsible for:• Reviewing cases with legal teams and clients’ counsel• Researching and collating all required medical documentation and records.• Directing internal workflows to ensure seamless management of cases.• Providing coaching to the wider team on hearing procedures and case management best practices.• Conducting pre-hearing meetings with clients finalizing case notes and providing an overview of the hearing process. Show less

• Disability Case Manager

  • May 2018 - Feb 2019

  • Working with clients to assess SSD eligibility, providing regular updates on claim status and assisting with responses to correspondence from the Social Security Office.• Performing extensive data entry, updating clients with application and appeals information.• Deploying extensive levels of customer service responsiveness to clients and external stakeholders.



Cassady Law Offices, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Aug 2017 - Nov 2017

  A full-service law firm representing clients’ in business law, real estate, wills and estate, family law and litigation matters. Primary accountabilities entailed: • Managing front-office operations, welcoming clients and visitors and forwarding all incoming calls to appropriate party. • Converting old files into digital format sending hardcopies for archiving. • Organizing attorneys’ calendars, meetings, and client case conferences. A full-service law firm representing clients’ in business law, real estate, wills and estate, family law and litigation matters. Primary accountabilities entailed: • Managing front-office operations, welcoming clients and visitors and forwarding all incoming calls to appropriate party. • Converting old files into digital format sending hardcopies for archiving. • Organizing attorneys’ calendars, meetings, and client case conferences.



GREEN VALLEY CHIROPRACTIC AND WELLNESS CENTER, LLC

• United States
• Medical Practices

• Doctor's Assistant

  • Sep 2016 - May 2017

  Ensuring the provision of the highest standards of administrative excellence while contributing to the de-livery of superior continuums of care, I helped guide clinic operations by: • Optimizing daily clinic activities, scheduling appointments and managing doctor’s calendar. • Updating client charts and files, adhering to all HIPAA standards. • Entering doctor’s treatment session notes into internal CRM platform. • Educating and preparing patients on treatment programs and assisted doctor during examinations. • Completing treatment documentation for 3rd party insurance providers. Show less



FROST DANA NEWMAN, LLP

• United States
• Accounting
• 1 - 100 Employee

• Receptionist

  • Jun 2015 - Sep 2016

  Concurrently managing front desk activities for a CPA and Legal office, responding to a high daily volume of incoming calls, I was tasked with: • Coordinating attorneys’ and accounts’ schedules, booking and preparing conference rooms and preparing the teams for client meetings. • Creating and managing spreadsheets of records and filing client documentation. • Utilizing QuickBooks to prepare and print client checks and format tax return packets. Concurrently managing front desk activities for a CPA and Legal office, responding to a high daily volume of incoming calls, I was tasked with: • Coordinating attorneys’ and accounts’ schedules, booking and preparing conference rooms and preparing the teams for client meetings. • Creating and managing spreadsheets of records and filing client documentation. • Utilizing QuickBooks to prepare and print client checks and format tax return packets.


Quiltique
• United States
• Retail Art Supplies
• 1 - 100 Employee
• Kit Facilitator

  • Dec 2014 - Jun 2015

Gibbel Kraybill & Hess LLP
• United States
• Law Practice
• 1 - 100 Employee
• Receptionist

  • Sep 2009 - Oct 2014

Ahrens Law Firm P.C.
• Administrative Assistant

  • Feb 2009 - Apr 2009

Fulton Bank
• United States
• Banking
• 700 & Above Employee
• Bank Teller

  • Aug 2008 - Feb 2009

Home Care Angels
• United States
• Consumer Services
• 1 - 100 Employee
• Home Care Provider

  • Jun 2008 - Aug 2008


COBYS Family Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Resource Home Coordinator

  • Nov 2007 - May 2008

• Foster Care Caseworker

  • Jun 2006 - Oct 2007


Messiah University
• United States
• Higher Education
• 700 & Above Employee
• Assistant Secretary

  • Sep 2005 - Apr 2006
• Floating Bank Teller

  • Jun 2005 - Aug 2005