Experience

Waypoint

• United States
• Real Estate
• 1 - 100 Employee

• Retired

  • Mar 2019 - Present



Advantage Waypoint

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Bid Specialist

  • Feb 2013 - Present

  Responsible for gathering information and providing administrative support for achieving bid proposal writing process. Working in a very detail oriented environment. Develop successful time line strategy for each bid. Gather pricing information from Clients to fulfill bid requests.Enter bid pricing information and bid results into our internal bid system. Respond to bid questions and requests from Clients and Distributors In a timely manner.Maintain spreadsheets and database information.

• Inside Sales Associate

  • Apr 2006 - Feb 2013

  Primary contact for Foodservice Distributors and assigned Principals.Process orders and order changes received from buyers and/ or Principals through Foodmark or EDI.Accurately enter and maintain all product, price and Brokerage information for each principal.Investigate and resolve all billing and deduction inquires.Resolve open order reports and assist with reconciliation of monthly Brokerage reports.Assist Sales Reps with customer requests and inquiries on product pricing, new item information. Coordinate and order all samples for the company. Assist sales department with meetings and Food Shows.



ALLTEL Communications

• United States
• 1 - 100 Employee

• Customer Service Supervisor

  • Jun 1992 - Aug 2005

  Managed 18-20 Customer Service reps taking online customer calls and performing off line duties for 14 States in a call center environment. Initiated spreadsheets and continually evaluated the team to adjust workload for changing proceduresSuccessfully empowered employees to be self-motivated and work as a team.Monitor/Coach online CSR's to ensure customer service standards are met when taking callsResolved escalated customer complaints with billing and service issues within 24 hours. Kept accurate attendance records and issued yearly performance evaluations.Supervised Directory functions for the publication of 156 telephone directories, team was responsible for coordinating customer's directory listings and preliminary page information with our Publishing departmentAssisted with the launch of the Caller-ID maintenance procedures with our Corporate Office team. Supervised 911 team working directly with County contacts and database personnel to maintain accurate customer 911 information. Organized and improved efficiency for correcting and processing Return Mail.



Scrivner Corporation

• Purchasing-Retail Food Warehouse

  • May 1976 - Jul 1990

  • Purchased merchandise from National Manufacturers for a retail grocery warehouse. • Met with sales representatives daily, presenting new products and promotional opportunities. • Supervised assistant to ensure accurate inventory records and to oversee manufactures Invoice approvals • Purchased merchandise from National Manufacturers for a retail grocery warehouse. • Met with sales representatives daily, presenting new products and promotional opportunities. • Supervised assistant to ensure accurate inventory records and to oversee manufactures Invoice approvals