Candace Hattabaugh, MBAHM
Advancement Manager at Joy's House Adult Day Service- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Executive Leadership Certification
The National Society of Leadership and SuccessJan, 2022- Oct, 2024 -
Google Project Management Professional
GoogleJan, 2022- Oct, 2024 -
Individual Member
AAHAM - The American Association of Healthcare Administrative ManagementJan, 2022- Oct, 2024 -
Individual Member
MGMAJan, 2022- Oct, 2024 -
Advanced Leadership Certification
The National Society of Leadership and SuccessDec, 2021- Oct, 2024 -
Foundations of Leadership
The National Society of Leadership and SuccessNov, 2021- Oct, 2024 -
ASQ Certified Six Sigma Yellow Belt
ASQ - World HeadquartersNov, 2020- Oct, 2024 -
Individual Member
SHRMSep, 2020- Oct, 2024
Experience
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Joy's House Adult Day Service
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United States
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Individual and Family Services
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1 - 100 Employee
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Advancement Manager
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Oct 2022 - Present
• Lead fundraising development programs, media connections, and digital marketing for all departments across 2 locations, including family/direct care, caregiver support, marketing, and community relations. • Orchestrate the grant program by writing grant proposals/reports for philanthropy requests, researching funding sources, and engaging with cross-functional departments to ensure projects are funded/executed. • Oversee a donor portfolio by strengthening relationships with 58 individuals with a lifetime giving history of $3.5M, and coordinating annual giving, holiday, and gift campaigns. • Champion continuous process improvement by redesigning the marketing/client acquisition system, optimizing SEO for day/caregiver support services and caregiver crossing radio programs, automating donation communications, cleaning the CRM database, and converting CARE kits to 100% digital. • Collaborate cross-functionally with the Advancement team to execute stewardship activities and generate $1.1M in fundraising revenue. • Administer the customer relationship management (CRM) system by monitoring 8000 donor records, distributing pledge reminders, and developing donor/financial analysis reports for better decision-making. • Produce and co-host weekly radio program (Caregiver Crossing), interviewing nationwide experts and highlighting family caregivers. • Ensure the organization meets its fundraising goals by managing full grant timelines, conducting monthly reviews, coordinating meeting schedules, and monitoring statistics, survey results, and other measurables. Show less
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Veterans Health Admistration
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United States
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Investment Management
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1 - 100 Employee
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Advanced Medical Support Assistant
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Jun 2019 - Oct 2022
• Partnered with patient care teams to effectively support 7 VA clinics and process 50+ daily customer appointment requests. • Showcased organizational leadership skills by serving as the Automated Data Processing Applications Coordinator (ADPAC) and providing IT support for 25 individuals. • Leveraged analytical skills to verify the providers orders and adhere to Veteran Health Administration guidelines. • Utilized multiple electronic data processing systems to input data including RMS, CPRS, and TRM Plus. • Contributed to HR activities by conducting interviews and mentoring new hires. • Spearheaded the Patient Response Center committee by improving workplace culture, encouraging team building, and facilitating communications between the main hospital and the off-site office. Show less
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Caregiver Support Services Director
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Jan 2016 - Jun 2019
• Pioneered the Caregiver Support Program (second line of business) by defining goals/objectives/policies, establishing the program budget, collaborating with leaders on implementation, advising/leading projects and awareness campaigns.• Boosted caregiver satisfaction by 20% (to 95%) through add-on programs: Caregiver Crossing, Caregiver Expressions, CARE Kit, and Caregiver Day Away/Day Out.• Developed an evidence-based caregiver curriculum (224+ total hours of face-to-face/virtual events) including sessions for art & music therapy, life coaching, personal safety, and other activities.• Monitored a $125K annual programming budget by analyzing data, conducting audits of financial statements, and developing action plans to address challenges.• Successfully directed program-specific grant requirements by overseeing sponsorship agreements, evaluating/executing internal program process improvements, and increasing annual amounts by 25%.• Expanded program/brand awareness by writing contributing articles for bi-monthly Lifestyle Indy Magazine, co-hosting a radio program on 93.1 WIBC FM, and forming partnerships with agencies like AARP, Indiana Family and Social Services, Central Indiana Council on Aging (CICOA), and the University of Indianapolis Center for Aging and Community.• Integrated continuous improvement into the programs by analyzing quantitative/qualitative data, conducting SWOT analysis on the organization, coordinating interviews/focus groups/surveys, and making adjustments to accommodate all stakeholders.• Mentored and supervised a team of 6 direct care staff members through 1-on-1 meetings and annual reviews.• Conducted HR operations for 40 employees/2 locations by advising on personnel issues, conducting research on hiring best practices for executive leadership, and performing recruiting, interviewing, training, and discipline activities.• Consulted with national, state, and local agencies on caregiver support units and appropriate correspondence. Show less
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Caregiver Program Manager
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Jan 2012 - Jan 2016
• Established the Caregiver Support Program by engaging with 300+ caregivers annually and creating training programs/materials for disease education/prevention, injury prevention, personal safety, end-on-life planning, art/music therapy, and nutrition.• Advised organizations on developing, implementing, and improving Caregiver Support Programs.• Evaluated caregiver performance by utilizing an electronic data system to track engagement/performance data, determine procurement needs, and ensure goals had been addressed.• Designed and implemented performance measures, quarterly audits, and controls to enhance organization/department productivity.• Created CARE Kit Binders to help organize/streamline medical, personal, and household care information in a digital format.• Directed the launch of a 2nd service site allocating a $75K construction budget, negotiating/managing contracts with vendors, coordinating project schedules, and ensuring compliance with agency, state, and federal guidelines.• Initiated program development activities by researching industry data, identifying patterns/trends, and recommending fiscal changes when necessary. Show less
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Education
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2022 - 2022
Western Governors University
Master of Business Administration - MBA, Health/Health Care Administration/Management -
2014 - 2020
Western Governors University
Bachelor’s Degree, Healthcare Management
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