Candace Egbe
Banking Finance & Quality Control Specialist at Utah Housing Corporation- Claim this Profile
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Bio
Credentials
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Experience
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Utah Housing Corporation
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United States
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Financial Services
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1 - 100 Employee
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Banking Finance & Quality Control Specialist
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Jun 2022 - Present
• Prepare Freddie/GNMA and other investor pools, prepare original notes, and input and review various loan data for accuracy on delivery schedules for the delivery to investors.• Prepare final forms, including certification, and deliver the pools in the fundable form to Freddie/GNMA and other investors via the loan pipeline systems, loan delivery system GinnieNet and Freddie Mac Selling Advisor, and PowerSeller.• Review original mortgage notes for accuracy, endorsing, suspending, and filing.• Review Loan Purchases, MBS trades, and hedge IDs, ensuring accuracy and retention of records. • Reconcile PowerLender and PowerSeller Reservations, Purchases, and Risk Errors, ensuring data transfer between systems occurs accurately. Monitor and report on any discrepancies.• Monitor industry trends and stay in tune with investor and regulatory guideline changes.• Perform ACH daily transfer for bond collections• Conduct monthly quality control audits of Mortgage Servicing operations according to internal, FHA, and Freddie Mac policies and procedures, including but not limited to new loan boarding, escrow accounting, loan payoffs, default servicing, loss mitigation, bankruptcy, foreclosure, and claims.• Perform call monitoring as requested by the QC manager. On average, provide 10 hours of support to the QC department weekly.• Update SFPDM, ULDD, and any other data files needed for loan delivery.• Prepare appropriate reports for UHC management and gather and monitor daily rates for secondary marketing review.• Review loan files, images, and/or data for delivery to 3rd party investors. Show less
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Compliance Underwriter
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Nov 2021 - Present
• Review Mortgage loan submissions for tax law, UHC, Ginnie Mae, and government loan program compliance• Verify the accuracy of MIC, Title Reports, Legal documents, and all closing forms for each loan file• Obtain follow-up documents, review for accuracy, perform accurate data entry, and prepare loan correction notices for loan purchases and incomplete loan files• Complete FHA Servicer/Holder and MERS updates on all loans• Index imaged loan files, scan faxed conditions into imaged loan file and file all newly purchased paper loan files and legal documents. Assists in the processes of imaging and maintain the pending drawer file• Monitor lender follow-up compliance and prepare weekly demand letters for delinquent follow-up files• Re-assign loans not eligible for purchase• Communicate with lenders regarding purchase guidelines, loan conditions and penalties of non- compliance• Recommend and implement procedures that will simplify the processes for UHC lenders• Prepare completed loan files for referral to the archiving system• Maintain confidentiality with sensitive customer, answer inquiries regarding UHC single-family program and other duties as assigned• Assist Lenders with overlay questions on our programs Show less
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Quality Control Analyst
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May 2020 - Nov 2021
• Conducted monthly quality control audits of Mortgage Servicing operation according to FHA and internal policies and procedures • Collaborated with the Compliance Manager to maintain the audit selection criteria to ensure an accurate and effective analysis of loans reviewed each month• Maintain comprehensive, up-to-date knowledge of FHA Quality Control guidelines and requirements affecting servicing; collaborate with department managers on QC plan updates as needed• Timely addressed audit responses to provide effective quality control feedback to Servicing staff• Monitored customer complaint and inquiry reports to ensure we handled them according to established policy, and provide monthly reports to COO and department heads• Performed quality control review of phone calls in Mortgage Servicing to confirm consistency of information provided to customers and adherence to established policies and procedures; prepare and provide • Oversaw adherence to UHC's MERS Quality Assurance Plan to ensure it meets the MERS processing standards and ensure proper reporting to MERS • Reviewed Notes and Deeds of Trust to prepare for Final Certification for delivery to Ginnie Mae Show less
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Lundberg and Associates
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Salt Lake City, UT
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Foreclosure Processor
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Apr 2019 - May 2020
● Processed files for foreclosure referral, ensure all necessary documentation is forwarded and notifies clients upon bankruptcy release for direction to proceed with the foreclosure process ● Responded to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process ● Provided timely and accurate responses to client requests ● Made sure all necessary documentation is forwarded and notifies clients upon bankruptcy release for direction to proceed with the foreclosure process ● Entered all required information is properly entered into the computer system and the appropriate databases in a timely and efficient manner ● Ordered and reviewed title reports ensuring that properties were insurable after the sale ● Prepared and mailed client invoices within expected time frames to promote the likelihood of on-time payments ● Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system ● Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams Show less
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Veritas Funding
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United States
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Financial Services
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100 - 200 Employee
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Post Closing Specialist
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Sep 2016 - Oct 2018
● Trained and educated new employees about the loan process and how the purchase clearing department is vital throughout the entire loan process ● Developed and kept a thorough knowledge of quality control requirements, policies and procedures, and agency guidelines ● Examined and verified information in loan application and closing documents ● Maintained the ability to think outside the box, be detailed oriented and stay highly organized in a fast pace environment ● Identified inconsistencies in processed, conducted research and presented findings to management and offered solutions to implement for best practices ● Escalated identified risk issues, challenges, and trends to senior management and delivered risk-related documents for audit and regulatory exams ● Promoted strong commitment to effective loan processing by following up with all necessary parties and quickly resolving issues ● Determined on a case by case basis if loan can ship or be held until issues are resolved ● Updated service information for loans within Fannie Mae & Freddie Mac's UCD portals ● Insured loans with FHA, VA, and USDA ● Shipped collateral documents to investors through our different warehouse banks Show less
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American Pacific Mortgage - Riverton, UT
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United States
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Banking
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1 - 100 Employee
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Post-Closing/ Setup Processor
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Dec 2015 - Sep 2016
● Assisted Processors and Loan Officers by completing the initial file setup process ● Reviewed and coordinated loan file underwriting conditions in compliance with company underwriting policy and procedure ● Utilized good organizational skills and the ability to multitasking skills ● Received and organized initial loan files. Checked to see that the application was completed, signed and dated. Checked to see if supporting documents were in the file (W2's, pay stubs and bank statements) ● Ordered loan documents for new loans (4506 transcripts, flood certificates, appraisal and VOE) Show less
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Citywide Home Loans
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United States
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Financial Services
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200 - 300 Employee
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Purchase Clearing Specialist
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Jul 2015 - Oct 2015
• Maintained positive relationships with customers, external business partners (title/closing agents, investors/purchasers) and all areas of Citywide. • Located, retrieve and replace documents in a timely and organized manner • Ordered and coordinated loan closing documents • Received closing package and prepare collateral file • Distributed re Note and package collateral files for delivery to Custodian. Review Custodian Exception report daily and resolve any exception items. Update database to reflect all activity • Reviewed Final Title Policy and Recorded Security Instruments using specific checklists within specified time frames • Identified and entered all data/document exceptions and subsequent resolution activities in database. • Submitted documents for scanning and package original documents for delivery to investor/forward bulk purchaser • Prepared corrected documents for execution, obtain required signatures, and send for re-recording, scan and index corrected documents to database. Track resolution activities into mortgage system • Performed other projects, duties and/or back-up functions as assigned in accordance with specified requirements and timelines Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Loan Servicing Specialist
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Oct 2013 - Jul 2015
Coordinated with all levels if the company and investor to ensure the accuracy and documents are within compliance• Improved production efficiency while minimizing risk while meeting or exceed department production standards • Responsible for gathering loan documents to submit to underwriting
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Bankruptcy Specialist and Account Resolution Specialist
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Nov 2009 - Oct 2013
• Managed pipeline and reviewed loans on case-by-case bases to determine the best outcome for the company • Obtained and reviewed customer documents, and clear conditions and submitted loans to underwriting for conditional review and full approval • Effectively worked in a team environment in an effort to achieve team/volume goals and provide superior customer service• Ensured timely completion of all projects and/or additional assignments using business-related applications • Assisted Underwriting by gathering and analyzing documents needed for the loan process • Kept up-to-date on internal and external compliance procedures and bankruptcy laws, including unique requirements at the federal, state and district level Show less
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Walgreens
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United States
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Retail
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700 & Above Employee
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Executive Assistant Manager
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May 2002 - Jul 2009
• Directed, coordinated, and managed the activities, plans, and programs of the immediate staff and upper management • Followed company policies, budgets, laws, and good business ethics. • Demonstrated ability to motivate and lead employees • Maintained results driven approach in leadership role • Utilized Good organizational skills and the ability to multitasking skills • Managed store operations by ensuring exceptional performance and excellent customer services • Coordinated sales promotions and provide sales targets • Created and built training and development programs for full and part-time associates on company policies, effective marketing and sales techniques as well as worker’s compensation issues and employee relations • Reorganized and developed a tracking system within department that emphasized personal accountability and improved efficiency Show less
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Education
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1998 - 2002
Drake University
Bachelor's Degree, Marketing/Advertising
Community
