Experience

Orlando World Center Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Group Service Coordinator

  • May 2023 - Present

  Orlando, Florida, United States

• Rooms Controller

  • Jul 2022 - May 2023

  Orlando, Florida, United States



Hard Rock Hotel at Universal Orlando

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2018 - Jul 2022

  Orlando, Florida, United States • Checks guests in and out of the system throughout the day, managing and updating room availability, rates, and finalizing payments • Assists guests with any needs they have within the hotel or with their Universal Orlando benefits • Update shared files within front office, stock supplies, and maintain cleanliness of front desk to ensure guests have a superb experience



Voya Financial

• United States
• Financial Services
• 700 & Above Employee

• Customer Contact Representative

  • Aug 2017 - Mar 2018

  Jacksonville, Florida, United States • Assisted participants with their retirement plans through inbound phone lines • Followed policies for security of accounts and to maintain IRS guidelines • Used multiple systems to answer any inquires, update accounts, submit transactions, etc. • Helped team members with any questions or concerns to reach a common goal



Claire's

• United States
• Retail
• 100 - 200 Employee

• Assistant Retail Manager

  • Sep 2014 - Aug 2017

  Jacksonville, Florida, United States • Customer service on a daily basis to insure meeting customer needs and expectations • Created operational paperwork such as schedules and weekly goal sheets based on last year’s sales numbers for the store • Handled money including daily deposits from registers to local bank • Worked on daily shipment, replenishing current product and adding new styles • Set new floor plans on a quarterly basis, keeping store up to date with current trends



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Cashier

  • Sep 2013 - Jun 2014

  Central Valley, New York -Managed outgoing merchandise; receiving and processing payments according to procedures -Handled money, refunds, returns, exchanges, online orders, and new shipments -Day-to-day customer service, resolving guest concerns in a positive helpful manner -Greeted and informed customers on new products and promotions -Basic store maintenance and administrative duties



Atlantic Records

• Musicians
• 700 & Above Employee

• Tour & Artist Development Department Intern

  • Sep 2013 - Dec 2013

  New York, New York, United States • Updated all national and international tour dates within the internal calendar on a daily basis • Sent promotional materials to venues and promoters across the country • Compiled local businesses as tour marketing locations through comprehensive research • Clerical work including filing invoices and answering phones for company VP