Candace Coleman, MBA, CHAA
Director Of Operations at Dermatology Associates of West Michigan- Claim this Profile
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Bio
Jeannette Taylor
Candace Coleman was one of my students in Marketing Strategy 651, the marketing class in Cornerstone University’s MBA program. Candace was an insightful, bright, and engaged student. She was well liked by the other students in the class. I appreciated her dedication to her class work despite personal tragedies that occurred during this course. I believe Candace will excel her work endeavors.
Jeannette Taylor
Candace Coleman was one of my students in Marketing Strategy 651, the marketing class in Cornerstone University’s MBA program. Candace was an insightful, bright, and engaged student. She was well liked by the other students in the class. I appreciated her dedication to her class work despite personal tragedies that occurred during this course. I believe Candace will excel her work endeavors.
Jeannette Taylor
Candace Coleman was one of my students in Marketing Strategy 651, the marketing class in Cornerstone University’s MBA program. Candace was an insightful, bright, and engaged student. She was well liked by the other students in the class. I appreciated her dedication to her class work despite personal tragedies that occurred during this course. I believe Candace will excel her work endeavors.
Jeannette Taylor
Candace Coleman was one of my students in Marketing Strategy 651, the marketing class in Cornerstone University’s MBA program. Candace was an insightful, bright, and engaged student. She was well liked by the other students in the class. I appreciated her dedication to her class work despite personal tragedies that occurred during this course. I believe Candace will excel her work endeavors.
Credentials
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Advanced Level Instructor
ALICE Training InstituteMay, 2016- Nov, 2024 -
Certified Healthcare Access Associate
NAHAMApr, 2012- Nov, 2024
Experience
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Dermatology Associates of West Michigan
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director Of Operations
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May 2022 - Present
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Mercy Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Practice Manager III, Osteopathic Manipulative Medicine
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Sep 2020 - May 2022
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Practice Manager III, Neuroscience Specialists
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Feb 2017 - May 2022
I lead an growing multi-specialty neuroscience group that provides comprehensive pain and rehabilitative, neurosurgery, and neurology services in the West Michigan area.
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Supervisor, Centralized Scheduling
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Jun 2015 - Feb 2017
Lead and direct team of 19 FTEs in a high volume call center that schedules approximately 8,000 new diagnostic encounters per month for a multiple hospital campuses within the Mercy Health Muskegon system.
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Patient Access Coordinator/Team Lead
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Aug 2011 - Jun 2015
Coordinated daily operations for 56 FTEs across multiple sites in a 24/7 setting. Areas supported include Financial Counseling, Outpatient and Emergency registration. Responsible for training, aspects of new-hire onboarding, qualitative and predictive data analytics, as well as development of policies and procedures.
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Patient Financial Counselor
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Oct 2008 - Aug 2011
Perform individual financial assessment to un- and underinsured patients to qualify them for available resources. Provide support through the application process. Specific program knowledge includes private, local, state, and federal resources for medical and pharmaceutical assistance.
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Cashier
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Nov 2007 - Oct 2008
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Education
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2012 - 2014
Cornerstone University
Master of Business Administration (MBA), Health/Health Care Administration/Management -
2002 - 2008
Grand Valley State University
B.S., Group Social Studies
Community
