Experience

Constructive Capital

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Processing Manager

  • Jul 2021 - Present



Fay Servicing, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Sr. Commercial Mortgage Loan Processor

  • Mar 2019 - Present

  Serves as a partner to the Mortgage Originator. A Mortgage Processor is responsible for the review, verification and preparation of loan packages for accuracy and delivery to investors. The Mortgage Processor use their strong professional verbal & written communication skills to work with settlement agents, brokers, internal departments and other counterparts. To obtain missing information documents & conditions for the closed loan package.

• Sr. Bankruptcy Account Manager

  • Sep 2016 - Jul 2020

  Chicago, Illinois Bankruptcy, Mortgage Specialist Review complex and significantly overdue delinquent accounts to determine the most effective ways to get the customers to repay them. Contact customer and Attorneys, to review delinquent associates reasons. Identified potential means for customers to rectify delinquency and negotiate resolution. Upon settlements, sent correspondence to customers/Attorneys review scheduled debts on assigned accounts to ensure all methods of recovery have been… Show more Bankruptcy, Mortgage Specialist Review complex and significantly overdue delinquent accounts to determine the most effective ways to get the customers to repay them. Contact customer and Attorneys, to review delinquent associates reasons. Identified potential means for customers to rectify delinquency and negotiate resolution. Upon settlements, sent correspondence to customers/Attorneys review scheduled debts on assigned accounts to ensure all methods of recovery have been examined. Negotiated settlements, short sales, and Deed In Lieu Maintain assigned accounts on the computer system work with record of collection activities.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Quality Assurance Analyst

  • Mar 2014 - Apr 2016

  Elmhurst, Illinois Monitored employee compliance with department and company policies, procedures and Federal and State Laws. Complete quality reviews of customer accounts and monitored telephone calls to support these efforts. Complete database entry and updated to supported quality monitored activities. Participated in the analysis of information gathered to develop recommendation for improvement and changes in current policies and procedures to closely discovered quality gaps. Ensured continued… Show more Monitored employee compliance with department and company policies, procedures and Federal and State Laws. Complete quality reviews of customer accounts and monitored telephone calls to support these efforts. Complete database entry and updated to supported quality monitored activities. Participated in the analysis of information gathered to develop recommendation for improvement and changes in current policies and procedures to closely discovered quality gaps. Ensured continued compliance with changing external regulations.

• Sr Banruptcy Specialist

  • May 2010 - Mar 2014

  Elmhurst, Illinois Reviewed complex and significantly overdue delinquent accounts to determine the most effective ways to get customers to repay them. Contacted customers, reviewed delinquent and associated reasons. Identified potential means for customers to rectify delinquency and negotiated resolutions. Upon settlement, sent correspondence to customers reviewed scheduled debts on assigned accounts to ensure all methods of recovery have been examined. Negotiated settlements and short sales with assigned… Show more Reviewed complex and significantly overdue delinquent accounts to determine the most effective ways to get customers to repay them. Contacted customers, reviewed delinquent and associated reasons. Identified potential means for customers to rectify delinquency and negotiated resolutions. Upon settlement, sent correspondence to customers reviewed scheduled debts on assigned accounts to ensure all methods of recovery have been examined. Negotiated settlements and short sales with assigned authorization levels. Maintained assigned accounts on the computer systems. Worked with Record of Collection Activities and phone traced customers whose whereabouts were unknown. Recognized all solicitation opportunities and had sufficient knowledge of lending programs to initiate loan process.