Trading Platform Product Specialist

• Jan 2023 - Present

Patient Coordinator

• Nov 2021 - Sep 2022

Customer Support Specialist

• Apr 2021 - Oct 2021

-Respond to customer queries in a timely and accurate way, via phone, email or chat -Identify customer needs and help customers use specific features -Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) -Update our internal databases with information about technical issues and useful discussions with customers -Monitor customer complaints on social media and reach out to provide assistance -Share feature requests and effective workarounds with team members -Inform customers about new features and functionalities -Follow up with customers to ensure their technical issues are resolved -Gather customer feedback and share with our Product, Sales and Marketing teams -Assist in training junior Customer Support Representatives Show less

Customer Service Officer

• Jul 2020 - Mar 2021

- Interact with patients through a variety of communication channels such as inbound emails, phone calls and social media - Provide patients with various and proper information about the products, services and Clinics - Answering patient questions in a timely manner and alleviating patient concerns by having a proactive approach - Assisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditions - Following templates continuously to address patients enquires - Determine eligibility by comparing client information to requirements - Scheduling patient appointments according to both parties’ availability - Arranging transfers and accommodations for patients Show less

Cabin Attendant

• May 2019 - Nov 2019

- Greeting passengers as they board and exit the plane - Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and stock are on board - Demonstrating emergency equipment and safety procedures - Administering first aid - Dealing with emergencies - Greeting passengers as they board and exit the plane - Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and stock are on board - Demonstrating emergency equipment and safety procedures - Administering first aid - Dealing with emergencies