Experience

Gasweld Pty Ltd

• Australia
• Retail
• 1 - 100 Employee

• IT Manager

  • Jan 2017 - Present

  In this role I am responsible for the effective operation of all computer systems, applications, hardware and software across the various business units at Gasweld stores nationwide. Managing the service desk I provide technical support to all staff, identifying process improvement opportunities and working with teams and the business to successfully implement IT projects. In this role I am responsible for the effective operation of all computer systems, applications, hardware and software across the various business units at Gasweld stores nationwide. Managing the service desk I provide technical support to all staff, identifying process improvement opportunities and working with teams and the business to successfully implement IT projects.



Oliver's Real Food

• Software Dev Ops Engineer

  • Apr 2016 - Dec 2016

  The role encompassed all areas of the Oliver’s retail operation, store systems and online channels. I was also involved in the development of the wider retail platform as well as providing technical support for Oliver’s real food stores and Oliver’s head office. The role encompassed all areas of the Oliver’s retail operation, store systems and online channels. I was also involved in the development of the wider retail platform as well as providing technical support for Oliver’s real food stores and Oliver’s head office.



Total Computer Technology

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service Desk Engineer

  • Jan 2015 - Apr 2016

  In my current role as a Service Desk Engineer at Total Computer Technology (TCT) I work as the first point of contact for end users in regards to issues with all forms of information technology requests, inclusive of video conferencing and AV environment troubleshooting. I am responsible for delivering quality and timely solutions to end users across the entire technology lifecycle, with particular focus on installing and supporting software and custom applications, building, configuring and repairing all forms of hardware, maintaining networked devices and internal client networks, & providing end user support for all forms of IT communication channels.