Experience

Matthew Morris Salon & Skincare

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Guest Relations Manager

  • Jan 2017 - Present

  At Matthew Morris Salon & Skincare I act as the primary point of contact for all guest-related concerns and lead my team of Guest Relations Representatives to success in providing a luxury experience to clients. Beyond providing operational support and guidance for my team of representatives, I continually analyze and interpret data from client transactions as well as reports from my team members to identify opportunities for improvement and develop recommendations for management in both service and retail transactions. I act as the primary point of contact for all client concerns and ensure the prompt and complete resolution of client issues. This role has allowed me to further develop my customer service skills as well as apply my analytical and organization skills to bring improvements across the business.



Blue Stripe LLC dba Fresh Produce

• Boulder, Colorado

• Assistant Buyer

  • May 2016 - Dec 2016

  In my role as Assistant Buyer, I was involved in all things third-party vendor, a portion of the business accounting for 25% of net retail sales. Developed seasonal buying plans based on previous sales trends and outside trend reporting, attending national trade shows to fill said plans and develop/maintain relationships with 3rd party vendors. Managed weekly OTB to place weekly replenishment orders as well as seasonal fashion buys for all third party merchandise (30% of total retail business), supporting YOY sales growth of 17%avg., leading department sales company-wide. Partnered with third party vendors to develop custom and promotional goods, negotiating price leader cost and incorporating custom color palettes and trims. Photoshoot planning, styling, execution. Proprietary product development - trend analysis and application, color palette development, print development



Sports Authority

• United States
• Retail
• 700 & Above Employee

• Replenishment Buyer

  • Dec 2015 - May 2016

  Worked with department buyer to allocate weekly open-to-buy, basing decisions off of sales trends and forecasting. Wrote weekly replenishment POs to third part vendors and submitted seasonal bulk and weekly allocation POs to in-house warehouses, collaborating with vendors and proprietary warehouses to ensure complete and on-time deliveries. Developed seasonal merchandise recommendations for submission to buyers Worked with department buyer to allocate weekly open-to-buy, basing decisions off of sales trends and forecasting. Wrote weekly replenishment POs to third part vendors and submitted seasonal bulk and weekly allocation POs to in-house warehouses, collaborating with vendors and proprietary warehouses to ensure complete and on-time deliveries. Developed seasonal merchandise recommendations for submission to buyers



Colorado State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research And Teaching Assistant

  • Aug 2013 - Aug 2015

  Collaborated with faculty and peers to develop academic research studies in the areas of consumer behavior, apparel and textiles sustainability, corporate social responsibility, supply chain management and manufacturing. Managed nascent girls' STEM summer camp programming and staff, including development of all program media and hosting of culminating fashion show event. Supported class of 25 students in learning and applying merchandising math. Collaborated with faculty and peers to develop academic research studies in the areas of consumer behavior, apparel and textiles sustainability, corporate social responsibility, supply chain management and manufacturing. Managed nascent girls' STEM summer camp programming and staff, including development of all program media and hosting of culminating fashion show event. Supported class of 25 students in learning and applying merchandising math.



Live Worldly

• Retail
• 1 - 100 Employee

• PR & Marketing Coordinator Intern

  • May 2014 - Aug 2014

  Cultivated and managed new accounts to expand national brand coverage and brand recognition. Strategically developed and directed campaigns across multiple digital platforms to enhance customer loyalty, brand image, and gross sales. Managed and collaborated with team of social media marketers, photographers, and merchandisers to achieve short and long term sales and engagement objectives. Cultivated and managed new accounts to expand national brand coverage and brand recognition. Strategically developed and directed campaigns across multiple digital platforms to enhance customer loyalty, brand image, and gross sales. Managed and collaborated with team of social media marketers, photographers, and merchandisers to achieve short and long term sales and engagement objectives.



Pitaya Inc

• United States
• Retail
• 1 - 100 Employee

• Sales Associate & Visual Merchandiser

  • Aug 2012 - Jul 2013

  Assisted manager in processing vendor invoices and payments in a timely manner. Merchandised product on a weekly basis to enhance customer traffic, feature seasonal merchandise, and encourage sale of POP goods. Conducted weekly merchandise inventory count for report to head buyer. Assisted manager in processing vendor invoices and payments in a timely manner. Merchandised product on a weekly basis to enhance customer traffic, feature seasonal merchandise, and encourage sale of POP goods. Conducted weekly merchandise inventory count for report to head buyer.



Savvy

• Boulder, Co

• Sales Associate

  • Jun 2011 - Aug 2012

  • Provided high end and luxury goods customer service, fostering professional relationships and offering personal styling services • Developed professional relationships with returning clientele to foster repeat business and positive brand experience • Received inventory shipments daily and prepared merchandise for floor display and sale, including accurate entry of merchandise specifications into POS system • Provided high end and luxury goods customer service, fostering professional relationships and offering personal styling services • Developed professional relationships with returning clientele to foster repeat business and positive brand experience • Received inventory shipments daily and prepared merchandise for floor display and sale, including accurate entry of merchandise specifications into POS system