Experience

Eraneos
• Switzerland
• Business Consulting and Services
• 1 - 100 Employee
• Head of BD

  • Nov 2022 - Present


Deloitte Spain

• • Aug 2017 - Nov 2022

  Execution of many projects, leading work streams and managing the relationship with the client up to the highest level. The major projects are:- Define Strategic System Plans- Analyze Operative process (Front and Back end) to redefine them using RPA methodology and LEAN concepts, focus on optimization and cost efficiencies.- Redefinition of the IT department, process, Operational models an RPA based on market best practices- Definition, implementation and supporting of Project Management Office – PMO- Assessment and support during the definition of the IT Governance model - Creating of RFPs (Request for Proposal) for every service offering of the SBU.- Analysis and support for the selection of vendors and contract negotiation- Elaboration of commercial proposals for business developmentAdditionally, very active participation in business development activities, not only identifying target markets and clients and their potential needs to be satisfied, but also turning them into new real business opportunities. Show less

• • Mar 2015 - Jul 2017

  Main Projects:1. Workstream leader: Responsible for defining the whole module structure, attributes and configuration of “Order Entry” segment of fullstack as a solution of Netcracker.Work hand to hand with Netcracker team, located in Russia, to specify several services of Telefonica in the new system, agreed with all business requirement.Review and approve the system specification according with design, functional and use cases documentation.In charge of coordinating the whole business and operative area to review and solve issues of system implementation. Capture business priorities, critical information & agree programme plan to ensure that service activations are scheduled & facilitated with the client and suppliers.Coordinate, host and attend virtual team meetings with clients, account teams, suppliers and internal groups.2. Senior Process Consultant: Lead the project plan of services development in the “Process” area and control the budget of each assignation.Responsible for defining processes, procedures and responsibility matrix (RACSI) for Telefonica´s Wholesale and Retail services.Identify opportunities for improvement and adaptation of existing company processes and generate value propositions to implement models and industry best practices (ITIL, LEAN, SIX SIGMA)Responsible for training company areas and operators about new processes and procedures.Responsible for new business development with high or very high complexity.Guarantee temporary and operative procedures using the Quality Performance Statements. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Jan 2012 - Feb 2015

  Ensure processes implementation in company systems for new services and additional functionalities. Conducts follow-up notifications on both external and internal areas Work hand to hand with “Development Service” area to deploy and stage the “Ready for Sale” of following services: Hosting service, Mobile services, Cyber Security Service¸ Content Delivery Services¸ IPX Suit Services and other. All services were delivered successfully and with excellent business case expectations. Support the IT area with the “Change Request” specifications and create the “Business Requirement Specification” document. Show less



e-global s.a.

• Colombia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Mar 2011 - Sep 2011

  Prepare and deliver client programme plan to ensure accurate expectations are set and advise clients of any critical project milestones. Provide and arrange support in TICs specification and new implementation across all client departments. Provide professional end-to-end Programme Management for Client. Apply & assure end-to-end PMP Project Methodology and ensure high quality results. Lead the design project team throughout a new Client banking service or network optimization lifecycle and ensure that all key milestones are met. Ensure that project delivery activities are coordinated between the Client, Sales account team (when proceed), and internal groups (e.g. Service Management, infrastructure, security, and others). Ensure that a clean hand-over to the Client & Service Management team at the close of each project is facilitated. Provide programme dashboard reports to key internal & client stakeholders Assess, record & mitigate risks / dependencies against programme on-time delivery, quality &/or budget Show less



Linea Comunicaciones

• Colombia
• Telecommunications
• 1 - 100 Employee

• Network engineer

  • Aug 2009 - Mar 2011

  Administrate, manage and configure network infrastructure devices from several manufactures such as Cisco, Huawei and Juniper with protocols like OSPF, EIGRP, RIP, HSRP, DHCP, BGP, NAT, PAT and VRF-little along with others. Monitoring whole customer network (metropolitan and wan) performance and equipment. Make operational procedures and working instruction documentation. Network Management Troubleshooting, fixing problems at Network Nodes and Links. Level 1 and 2 of network support. Technical support for operators and engineers from other NOCs in the performance of its functions and the solution of the deployment, scalability and diagnosis of technical problems. Defining technical solutions and providing required technical support to International Services projects during service delivery. Developing ad hoc functionalities required to fulfil complex customer requirements. Building detailed documentation and configuration templates associated to network designs for the reference of internal areas. Support Engineer Development of Metro Ethernet network for UNE. BTS Maintenance and Operation for MOVISTAR. Implementation of Microwave links for NOKIA. Implantation and start-up of HUAWEI equipment. Show less