Experience

Nub7/8

• Colombia
• Business Consulting and Services
• 100 - 200 Employee

• Portfolio Activation Specialist

  • Nov 2022 - Present

  Product onboarding specialist, lifecycle support, and technical resource orchestration among Cisco Account Teams, customers and partners. Product onboarding specialist, lifecycle support, and technical resource orchestration among Cisco Account Teams, customers and partners.



Stripe

• United States
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2020 - Oct 2022

  Customer service representative and Agent support specialist - Email response team for Stripe on TelePerformance Colombia. Responsibilities: - Email response to business located in the U.S. - Resolution of problems related to the online payment proccesing platform. - Guidance and onboarding. - Troubleshooting of web/app tech issues. Customer service representative and Agent support specialist - Email response team for Stripe on TelePerformance Colombia. Responsibilities: - Email response to business located in the U.S. - Resolution of problems related to the online payment proccesing platform. - Guidance and onboarding. - Troubleshooting of web/app tech issues.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2015 - Apr 2020

  Floor Support and interim Supervisor for AT&T. Responsibilities: - Defining key activies to achieve enterprise goals. - Establish guidelines and tasks with added value. - Foster client relationships, facilitate regular client-vendor meetings. - Deliver daily, weekly and results of designated follow ups. - Assist and aid in-site team members to ensure success in client oriented interactions. - Generate individual reports of coaching. - Resolve escalation calls with added difficulty. Show less



Andrés Carne de Res

• Colombia
• Restaurants
• 1 - 100 Employee

• Responsable de fotografía

  • May 2013 - Jul 2015



BILATERAL

• Colombia
• Telecommunications
• 1 - 100 Employee

• Representante del servicio de atención al cliente

  • Nov 2010 - Sep 2012

  Team Leader – Email Response for TracFone Wireless Team Leader – Email Response for TracFone Wireless