Experience

Habitat for Humanity ReStore

• Retail
• 100 - 200 Employee

• • Oct 2020 - Present

• • Jul 2020 - Oct 2020



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Sales Consultant

  • Nov 2019 - Apr 2020

  Personalized customer service with individual clients. Responsible for promoting and selling products. Employed market strategies, generated leads to attracted new clientele. Maintained in-depth product knowledge and educated customers about the products. Scheduled sales appointments. Identified ways to market products to new consumers, included identifying new target markets. Met or exceeded sales goals, i.e. upwards of $70K in sales monthly and exceed a 6.5% sales goal in protection plans to 10 -12% in sales goal. Utilized selling and up selling techniques. Show less



Party City

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Mar 2019 - Oct 2019

  Drove overall profitability for store focusing on total store sales and expense control. Oversaw the coordination and execution of store merchandise and presentation standards. Managed all facets of the store's operation, including: recruiting, hiring and scheduling. Managed store payroll to allowable hours. Guided training and development to enhance performance and develop succession plans. Coordinated communication among the team to share company strategy and direction. Led recognition efforts to promote performance and retention. Reviewed all corporate communications and prioritized/planned accordingly. Responsible and accountable for P&L results including controllable expenses. Show less



At Home Decor Superstore

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Nov 2016 - Mar 2019

  Ensured schedules were created, edited and posted using the labor scheduling system Resolved customer complaints. Processed returns and credits. Responsible for training and coaching employees to provide superior customer service. Merchandised and reset maintenance. Reconciled daily tills and store vault. Ordered monthly supplies. Maintained daily, weekly, and monthly sales information, including email sign-ups, add on sales and conversion rates. Arranged and participated in conference calls with district team members. Processed payroll and managed associates and mangers times on a daily basis. Show less



Lowes Home Improvement

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Administrative Manager

  • Jul 2001 - Jul 2016

  Supervised store inventory to ensure accurate and timely processing of paperwork Maintained daily, weekly and monthly sales information,which included monitored EPP rates, and add-on sales. Oversaw store expenses. Resolved customer complaints. Ensured schedules were created, edited and posted using the labor scheduling system. Conducted area operations training for new administrative managers within the district. Collaborated with outside vendors to ensure proper client/company relations. Performed Quarterly maintenance of Labor management system (scheduling). Responsible for management of commercial builder/contractor account credit service, administrative functions of corporate credit programs and policies and procedures, and the approval, maintenance and collections of all stores accounts receivable. Planned delivery activities and executed delivery schedule. Reviewed service improvement opportunities. Ensured compliance and timely execution of all Lowe’s merchandising programs. Responsible for training employees to provide superior customer service. Show less



WB Mason Co

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service

  • Mar 1999 - Sep 2001

  Ordered and purchased company supplies. Worked one on one with the sales force, creating catalogs, customer disputes. Processed returns and credits. Executed companies competitive price protection plans. Reviewed customer contracts for accuracy. Answered incoming calls from queue. Placed orders for new and existing customers via telephone and online. Ordered and purchased company supplies. Worked one on one with the sales force, creating catalogs, customer disputes. Processed returns and credits. Executed companies competitive price protection plans. Reviewed customer contracts for accuracy. Answered incoming calls from queue. Placed orders for new and existing customers via telephone and online.