Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Client Strategy Manager - Enterprise

  • Feb 2022 - Present



Zipwhip

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2020 - Feb 2022

  -Managed a book of business of $1M in ARR while developing strong customer retention, leading to an average Net Dollar Retention (NDR) of 108% -Established franchise onboarding and management process while collaborating cross functionally with departments such as Finance, Sales and Support teams to efficiently onboard franchise customers -Increased productivity across teams from creating Smartsheet forms to seamlessly onboard our customers -Managed upsells and renewals for 50-60… Show more -Managed a book of business of $1M in ARR while developing strong customer retention, leading to an average Net Dollar Retention (NDR) of 108% -Established franchise onboarding and management process while collaborating cross functionally with departments such as Finance, Sales and Support teams to efficiently onboard franchise customers -Increased productivity across teams from creating Smartsheet forms to seamlessly onboard our customers -Managed upsells and renewals for 50-60 strategic accounts while prioritizing the customer’s needs to build positive customer relationships

• Customer Implementation Manager

  • Sep 2018 - Mar 2020

  -Set a strategic onboarding direction for SMB and mid-market level customers to ensure strong adoption and ongoing engagement throughout the customer’s first 30-90 days of service -Customized training experience for clients based on industry and use case that led to higher platform usage -Partnered with Sales and Support to improve current frameworks and workflows to increase customer retention -Created internal and customer-facing documentation to reduce silos within the company… Show more -Set a strategic onboarding direction for SMB and mid-market level customers to ensure strong adoption and ongoing engagement throughout the customer’s first 30-90 days of service -Customized training experience for clients based on industry and use case that led to higher platform usage -Partnered with Sales and Support to improve current frameworks and workflows to increase customer retention -Created internal and customer-facing documentation to reduce silos within the company, and to ensure customers are set up for success

• Account Executive

  • Jun 2018 - Sep 2018

  -Managed a sales pipeline including customer in various stages of sales process -Pursued potential new customers through outbound calls, email campaigns, and social media while maintaining positive relations with customer base -Discovered customer needs through interactive webinars & effective questions to grow account, create customer referrals, and creatively follow up for a five-star experience



WSU Carson College of Business

• United States
• Higher Education
• 1 - 100 Employee

• Ambassador Recruitment Lead

  • Mar 2017 - May 2018

  Lead student tours for prospective students Engage with the Carson College of Business Faculty and Staff Recruit and interview potential new ambassadors Lead student tours for prospective students Engage with the Carson College of Business Faculty and Staff Recruit and interview potential new ambassadors



Alpha Kappa Psi

• United States
• Non-profit Organizations
• 700 & Above Employee

• University Relations Delegate

  • Jan 2018 - Apr 2018

  I was responsible for providing updates in weekly chapter meetings on future events held within the university. This position also allowed me to cross-functionally work with multiple organizations to plan resume critiques, furthermore I arranged role play events with Pullman High School DECA students to provide feedback and help prepare them for State Competition. I was responsible for providing updates in weekly chapter meetings on future events held within the university. This position also allowed me to cross-functionally work with multiple organizations to plan resume critiques, furthermore I arranged role play events with Pullman High School DECA students to provide feedback and help prepare them for State Competition.