Experience

Brown Paper Tickets

• Entertainment Providers
• 1 - 100 Employee

• Event Support Specialist

  • Mar 2019 - Present

  • Offering support for English and French speaking customers (telephone, email) to B2B and B2C clients• Assisting Tickets Buyers with purchasing, exchanging or refunding their tickets, troubleshooting tickets orders, and answering questions about events• Assisting Event Producers with the site, tools, payment questions, troubleshooting site issues, ensuring they have a successful event• Approving new event postings• Liaising and escalating with the appropriate department using instant chat



Explora Escocia

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • May 2018 - Feb 2019

  • Sales for the French and English speaking customers (telephone, email) to B2C and B2B clients, presenting our tours and creating itineraries and quotations• Making reservations and payments for the clients• Making bookings and payments of the accommodation, activities, taxis, restaurants, and ensure they are made accurately• Liaising and working together with hotels and guides and any person or institution involved in the tour to ensure a first class experience for the traveller• Dealing with and resolving any complaints, issues or problem that arose



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• French bilingual representative

  • Jan 2018 - May 2018

  Client: HSBC• Offering support for English and French speaking customers (telephone, email) to B2B and B2C clients for standard customer service, technical and complaint related enquiries• Liaising and working together with internal and external departments to ensure enquiries are resolved• Time management to ensure applications are dealt in a timely manner to adhere with clients targets Client: HSBC• Offering support for English and French speaking customers (telephone, email) to B2B and B2C clients for standard customer service, technical and complaint related enquiries• Liaising and working together with internal and external departments to ensure enquiries are resolved• Time management to ensure applications are dealt in a timely manner to adhere with clients targets



The Shore Bar ad Restaurant

• Waitress and barmaid

  • Jan 2016 - Jan 2018

  • Making reservations• Responsible for the restaurant and bar during absence of the management• Training new staff to help them to reach company standards• Presenting dishes and cooking methods, advising customers• Handling payments via multiple methods including cash and card transactions• Taking orders and service • Making reservations• Responsible for the restaurant and bar during absence of the management• Training new staff to help them to reach company standards• Presenting dishes and cooking methods, advising customers• Handling payments via multiple methods including cash and card transactions• Taking orders and service