Camilla Cherono Ikirapa

Customer Service Agent at LifeBank
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Contact Information
us****@****om
(386) 825-5501
Location
Nairobi, Kenya, KE

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Credentials

  • Project Management Foundations: Schedules
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • Project Management Foundations: Budgets
    LinkedIn
    Mar, 2021
    - Sep, 2024
  • Project Management Foundations: Risk
    LinkedIn
    Mar, 2021
    - Sep, 2024
  • Project Management Foundations: Ethics
    LinkedIn
    Jan, 2021
    - Sep, 2024
  • Project Management Foundations
    LinkedIn
    Dec, 2020
    - Sep, 2024
  • Project Management Foundations: Communication
    LinkedIn
    Dec, 2020
    - Sep, 2024
  • Project Management Foundations: Requirements
    LinkedIn
    Dec, 2020
    - Sep, 2024
  • Project Management Foundations: Teams
    LinkedIn
    Dec, 2020
    - Sep, 2024

Experience

  • LifeBank
    • Nigeria
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Customer Service Agent
      • Sep 2020 - Present

      Retention of hospitals in the customers database.Correspondence to email enquiries from prospective clients.Receive orders and schedule dispatch of blood and blood productsEstablish priorities and sequences for the ordering, processing, and dispatching ofcustomer requests.Compliance with set standards of customer service when conversing with clients.Create and Update Customer profile/ accounts to allow easy resolution of customerproblem.

  • Magna Systems Company Limited, Nairobi (Kenya)
    • Office Assistant
      • Jan 2018 - Jun 2020

      -General office maintenance and supervision of office activities to secure efficiency and compliance.-Respond to diverse inquiries and direct client queries to the Managing Director and managed all communication and official correspondence for the Office;-Facility management- all aspects of office space use, inventory, asset management and maintenance;-Establish and maintain appropriate filing systems for office correspondence.;-Preparing comprehensive, accurate and timely financial reports;-Well recorded and files are properly maintained; preparing necessary payment and journal vouchers and posting office monthly report;

  • National Hospital Insurance Fund - Kenya
    • Industrial Attache
      • Sep 2017 - Nov 2017

      State Parastatal accommodating the changing healthcare needs of the Kenyan population •Eight-week attachment working in the Strategy, Planning and Marketing Department with exposure to strategy implementation problems and its economic implications.•Participation in the development of: - Research Concept Note, Monitoring and Evaluation Policy, Innovation Summit Road Map, Performance Management Agreements for the respective Directorates.

  • Ministry of Foreign Affairs and International Trade Kenya
    • Intern
      • Dec 2016 - Jun 2017

      Responsible for planning and analysis of government policies in the Ministry •Six-month internship working in the Central Planning and Project Monitoring Department with exposure to checking, tracking and uploading Performance Contracts targets and reports of Missions and Directorates.•Workshop participation and coordination of: - Medium Term Plan Retreat- February 2017, Training of Ministerial Staff on Performance Management System (PMS), Quality Management Systems ISO 9001:2015 Training, ICT Policy, Finalization of the Ministerial Bulletin.

  • AIESEC
    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Team Member
      • Jun 2014 - Nov 2015

      •Record keeping, recruitment on AIESEC Member database; increase in member intake by 20%. Tasked with creation of member tracking tool.•Content creation for trainings and motivation seminars to facilitate trainings during conferences. •Logistic and venue organization; tasked with hotel accommodation and venue selection for 4 conferences (two out of town and two within Nairobi) for 200 delegates per event.

Education

  • University of Nairobi
    Bachelor’s Degree, ECONOMICS AND STATISTICS
    2014 - 2018
  • University of Nairobi
    Certificate in Statistical Programming for Social Sciences (SPSS), Social Statistics
    2017 - 2017
  • ACCA
    ACCA
    2013 - 2014
  • Institute of Advanced Technology Nairobi Kenya
    International Computer Driving License (ICDL), Computer Programming, Specific Applications
    2013 - 2013

Community

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