Experience

Heroes of Support
• Bulgaria
• IT System Training and Support
• 1 - 100 Employee
• Customer Support Agent

  • Apr 2023 - Present


Blaze

• United States
• Spectator Sports
• 1 - 100 Employee

• Customer Service Agent

  • Jun 2022 - Apr 2023

  Responsible for responding to requests received from our customers via livechat and email; Engage in conversations and delight customers with serviceexcellence; Effectively and efficiently solve customer needs; Collaborate withteam members regarding payments and other issues. Responsible for responding to requests received from our customers via livechat and email; Engage in conversations and delight customers with serviceexcellence; Effectively and efficiently solve customer needs; Collaborate withteam members regarding payments and other issues.



Maple Bear Brasil

• Brazil
• Education Administration Programs
• 700 & Above Employee

• Assistant English Teacher

  • Oct 2021 - Jun 2022

  Support to the head teacher of Portuguese and English; Getting the classroomready for lessons; Reading to them or telling them stories to children; Helpingchildren who need extra support to complete tasks; Helping teachers to planlearning activities and complete records; Supporting teachers in managingclass behaviour; Supervising group activities; Clearing away materials andequipment after lessons. Support to the head teacher of Portuguese and English; Getting the classroomready for lessons; Reading to them or telling them stories to children; Helpingchildren who need extra support to complete tasks; Helping teachers to planlearning activities and complete records; Supporting teachers in managingclass behaviour; Supervising group activities; Clearing away materials andequipment after lessons.



Grupo Side - Multisserviços

• Brazil
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Receptionist

  • Nov 2019 - May 2021

  Service provided to KPMG, one of the largest auditing companies in the world.Receiving visitors at the front desk by greeting, welcoming, directing andannouncing them appropriately; Answering screening and forwarding incomingphone calls; Receiving and sorting daily mail; Maintaining the office space andre-stocking office supplies; Arranging meetings; Perform other administrativework like typing, proofreading, and transcription. Service provided to KPMG, one of the largest auditing companies in the world.Receiving visitors at the front desk by greeting, welcoming, directing andannouncing them appropriately; Answering screening and forwarding incomingphone calls; Receiving and sorting daily mail; Maintaining the office space andre-stocking office supplies; Arranging meetings; Perform other administrativework like typing, proofreading, and transcription.



GOL Linhas Aéreas

• Brazil
• Airlines and Aviation
• 700 & Above Employee

• Ground Service Agent

  • Mar 2018 - May 2019

  Customer service for Air France and KLM outsourced by the company GOL.Greeting and welcoming passengers, and responding to questions; Checkingin baggage; Making reservations; Selling airline tickets; Manning the arrivaland departure gates, this involves attending to customers before they board,after they land, or when they are switching between flights; Issuing ticketsto passengers; Assisting passengers by answering questions, providingdirections, or attending to their other needs, this includes helping passengerswith inquiries about delayed or lost baggage. Show less