Experience

Makro Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr CRM Analyst | LATAM

  • Feb 2018 - Present

  • SAP Marketing tool project implementation (since scope definition til go-live), backlog management (acting as project owner) and key user role; • LATAM teams tool training; • LATAM teams tool usage support (segmented customers groups definition, campaigns execution, data collection validation to guarantee campaigns deliverability and tool configuration); • Monitoring campaign results and goals achievement; • Campaigns budget Control; • Continuous tool development and process improvement. Show less



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• Strategic Marketing Analyst

  • Nov 2011 - Mar 2016

  • Siebel CRM tool continuous development and process improvement;• Local teams tool usage support (customers creation and data validation, sales opportunities management and tool configuration);• Sales pipeline monitoring and update (since initial prospection til closure);• Sales opportunities follow up report generation; • Participate in trade fairs, sales meetings and conventions execution supporting hotel reservations, purchase requisition creation, sales training coordination, LEADS collection, sales proposal generation and other related activities. Show less

• Process Analyst

  • Sep 2009 - Oct 2011

  • Siebel CRM tool project implementation (since scope definition til go-live), backlog management (acting as project owner) and key user role;• Local teams tool training; • Compliance activities support.

• Commercial Contracts Analyst

  • Sep 2008 - Sep 2009

  • Responsible for the commercial agreements elaboration together with the legal department;• Follow up with the sales team on the agreements sent to the customers and documents collection for those already signed to place the orders;• Report generation to follow the order entrance and billing process.

• Executive Assistant

  • Aug 2006 - Aug 2008

  • Sales Director administrative assistance on: scheduling control, trips organization, creating presentations and other necessary demands;• Regional sales teams support on report generation exported from the CRM tool;• Collaboration on the description of the new CRM process implementation together with the regional sales managers.• Purchase requisition creation for materials acquisition and services contracts on SAP system;• Travel expenses request on SAP system;• Controller Manager support on sales commission payments for direct and indirect sales team; Show less



Siemens LTDA

• Colombia

• Administrative intern

  • Apr 2005 - Jul 2006

  • Responsible for the follow-up on the sales proposals sent to the customers; • Support to the sales managers, technical proposal engineers and commercial teams in administrative activities. • Responsible for the follow-up on the sales proposals sent to the customers; • Support to the sales managers, technical proposal engineers and commercial teams in administrative activities.