Account Executive | Workplace Benefits

• Jun 2021 - Present

Human Resources Manager / Human Resources Analyst

• Apr 2014 - Nov 2020

● Partnered with leaders across United to identify, coordinate, and track process improvement efforts related to talent acquisition for a group of 40,000 operational employees.● Lead resolution of complex employee relations issues through effective and thorough internal investigations resulting in decreases in case escalation.● Administered HRIS with recall and seniority information for over 40,000 hourly operational employees.● Worked collaboratively across HR organization to leverage Centers of Excellence during company-wide RIFs, Early Outs and COLAs.● Managed majority of front-line agent groups with transfers including inputting bid cards, updating recalls, craft/bid seniority lists, posted and awarded vacated positions.● Built a strong, good working relationship with union representatives and facilitated issue resolution at all levels.● Facilitated talent reviews and calibration sessions● Partnered with resource planning leadership to align business forecast and to strategize staffing needs for all United hubs. ● Core team member for HRIS development, implementation and testing sessions.● COVID-19 response team; processed and approved company-wide COLA requests. Show less

Human Resources Coordinator - Airport and Cargo Operations

• Oct 2012 - Apr 2014

● Assisted employees and management in the interpretation and communication of Human Resources policies, and programs while ensuring that every single employee concern was addressed. ● Collaborated on implementation of Leadership Development Program for all Airport Operations supervisors, focused on providing employees with technical and leadership skills to improve divisional succession planning.● Performed HR and cross-functional administrative support including maintaining Outlook calendars, expense reports, events coordination, talent reviews, succession planning sessions, employee relations support and problem resolution at all levels.● Provided advanced, diversified and confidential administrative support to two HR executives (MD and VP). Show less

Human Resources Assistant / Generalist

• Oct 2010 - Oct 2012

Employee Relations, Recruiting, Training & Development, Payroll, Benefits Administration, Safety training ● Performed HR and cross-functional administrative tasks with emphasis on recruiting for union and non-union positions for an employee base of 200. ● Approved and managed weekly payroll, FMLA, 401K, short and long-term disability, worker’s compensation and LOA’s. ● Conducted screening, interviews, testing and new hire orientation for two separate facilities. ● Lead recruiting initiatives and on boarding of 40 employees in less than 2 months, for a newly created shift. ● Developed and conducted training for current and prospective employees on organizational policy matters such as EEO, sexual harassment, and general safety. ● Efficiently decreased the time to fill vacancies by 30% by implementing new recruitment strategies, utilizing online screening, improving processes to identify qualified candidates, alongside with new hire incentives. ● Responsible for Benefits administration. Show less

Bi-lingual Human Resources Learning Management System Specialist

• Feb 2009 - Oct 2010

● Worked on an international team supporting multiple fortune 500 clients providing remote LMS support. ● Maintained and ensured effective administration of the LMS, including posting new content, ensuring accurate audience assignments, documenting processes and policies, developing reports and queries for a variety of internal and external constituents, testing, and troubleshooting administrative and user technical issues. ● Worked on an international team supporting multiple fortune 500 clients providing remote LMS support. ● Maintained and ensured effective administration of the LMS, including posting new content, ensuring accurate audience assignments, documenting processes and policies, developing reports and queries for a variety of internal and external constituents, testing, and troubleshooting administrative and user technical issues.

Human Resources Assistant to Director of Staff Development

• Oct 2007 - Apr 2008

● Organized on-site and online talent management initiatives including material distribution, enrollment and participants’ attendance tracking in the HRIS. ● Developed and managed all training calendars and publication of materials for HR department. ● Organized on-site and online talent management initiatives including material distribution, enrollment and participants’ attendance tracking in the HRIS. ● Developed and managed all training calendars and publication of materials for HR department.

Sr. Administrative Assistant

• Nov 2007 - Jan 2008

● Managed agenda, expense reports and travel for Director of Purchasing and Engineering of Americas Region. ● Organized off-site meetings and assisted team of 30 engineers with travel arrangements and itinerary for Brazil and South America. ● Managed agenda, expense reports and travel for Director of Purchasing and Engineering of Americas Region. ● Organized off-site meetings and assisted team of 30 engineers with travel arrangements and itinerary for Brazil and South America.