Experience

Lucent Advisory Pty Ltd

• Australia
• Accounting
• 1 - 100 Employee

• Team Assistant

  • Oct 2022 - Present



MicroSafe Australia

• Australia
• Medical Equipment Manufacturing

• Executive Assistant

  • Jan 2022 - Present



RSPCA Australia

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Administration & Costumer Service

  • Mar 2020 - Jan 2022

  • Create a detailed work plan and schedule which identifies and sequences the activities needed to complete the day-to-day administrative operations. • Establish and maintain a relationship with clients and ensure prompt feedback to their questions. • Utilizing strong problem solving and communication skills to suggest a change in workflow to increase the efficiency of service. • Provide prompt, efficient, detailed, customer-oriented service to clients. • Collaborate with other customer support and team members to maintain a consistent and high-quality level of service. • Help answer phones, reply to emails, create info packs, enter data, prepare mail-outs. Show less



ABES Brazilian Association of Sanitary and Environmental Engineering

• Administrative Office Specialist

  • Feb 2016 - Mar 2019

  • Consistently met the organization's production objectives by persistently achieving the needs of the client. • Analyzed financial statements, and provided professional financial support to colleagues. • Defined financial goals and objectives, performed payroll activities, and established new financial procedures and processes which reduced the operating expenses. • Collaborated with senior personnel to isolate improvement opportunities and implement continuous quality improvement processes. • Responsible for the monthly fee of the partners, sending billing, updating the registration, and payment write-offs. • Monthly billing analysis report of collections and receipts, aging report, and revenue report. Show less



Caixa Econômica Federal

• Brazil
• Financial Services
• 700 & Above Employee

• Finance/Customer Service

  • Feb 2014 - Feb 2016

  • Responsible for routine payments, withdrawals, financial advice, loan and credit analysis, and sales of products such as capitalization plans, investments, insurance, and consortia. • Managed day-to-day office operations for all financial transactions. • Provided support with processes, answering questions, conducting research, and managing any other complex or significant client concerns. • Fostered long-term relationships with clients; took time to understand each client’s unique situation and recommend appropriate solutions for their individual financial needs. • Maintained work according to acquisition best practices and ensured achievement of business goals. Show less