Experience

Sumter Utilities Inc

• United States
• Utilities
• 100 - 200 Employee

• HR Generalist / Training Program Specialist

  • Nov 2022 - Present

  •Ensures training courses are posted on the company's system in a timely manner and reminders are generated via different forms of communication to ensure employees are notified of scheduled trainings. •Works directly with supervisors, managers, and safety director to ensures all employees have the proper trainings for their positions. •Produces monthly reporting to upper management with all pertaining training information for their employees. •Promotes and recruits new candidates for the apprenticeship training program and ensures that personal information for all employees registered on the apprenticeship program is up to date in the company's system. •Manages registration of new apprentices with Department of Labor – DOL. •Maintains employee's personal files with records of all previous certificates and licenses presented from different companies, after verification and authentication. •Fosters relationships with vendors, operators, and other third-party companies to ensure the success of the training’s operation: colleges, hotel, etc. •Prepares weekly payroll sheet, per diem, mileage reimbursement reports, and purchase orders. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Associate

  • Jun 2022 - Oct 2022

  • Manages room reservations via multiple channels - on-line, phone and in-person, and processed cash and credit card transactions according to procedures. • Ensures guests receive a warm welcome and efficient check-in/check-out process. • Handle guest inquiries, requests, and complaints, resolving issues promptly and effectively. • Maintain a guest-centric approach, ensuring guests' needs are met and expectations exceeded. • Monitors guest feedback and take appropriate actions to address areas of improvement. • Develops and enforce standard operating procedures for the front office department. • Maintains accurate records of room inventory, guest accounts, and financial transactions. • Collaborates with other hotel departments to ensure seamless communication and coordination. • Monitors and maintain the front desk and lobby area to ensure a clean and welcoming environment. • Routinely checked-in/checked out guests, promoted hotel's services, facilities, and outlets; provided guests with information such as local attractions and directions to increase guest satisfaction. • Organizes and supervised housekeeper’s schedule. Assisted staff with job functions. • Manages event / meetings reservations scheduled and coordinated room-set per event's agreement. Show less



Lok & Decore

• Brazil
• Retail
• 1 - 100 Employee

• Sales Manager / Partner / Event Specialist

  • Aug 2012 - Jun 2020

  •Managed and maintained corporate vendor accounts for recurring and impromptu events, developing long lasting relationships with clients. •Spearheaded over 300 events such as corporate and private dinners, team building events, weddings, birthdays, graduations, serving in the upwards of 22,000 direct and indirect customers. •Responsible for inventory control and purchase of new or stock replacement items, controlling a budget of approximately $160,000. •Fostered a reliable relationship with a broad group of vendors and suppliers. •Created digital marketing campaigns and ads for Instagram and Facebook to promote the business. •Responsible for recruit and trained new employees and implementation of strategic trainings for development of in-house employees. •Managed payroll, processing and payment of purchase orders, administrative and financial reporting . Show less



Wide Geo Solution

• Executive Assistant

  • Jul 2015 - May 2018

  • Worked directly with the Management team to support all aspects of their daily work routine, including maintaining calendar, scheduling meetings, appointments, and travel. • Prepared agendas and arrange, such as coordinating catering for luncheons, trainings, and meetings. • Determine priority of matters of attention, receiving and screening the phone calls and visitors, answering a variety of questions, taking messages, and filtering the subjects to be passed on to managers. • Drafted, reviewed, and sent communications on behalf of the Management team. • Performed data entry tasks, maintaining accurate records and databases. • Purchased and maintained sufficient inventory of administrative office supply items. • Planned industry specific events for private, public, cultural, and educational entities. Including the assembly of four multi-annual events serving over 6,000 attendees. • Supervising up to 80 people for each event. • Coordinated and negotiated hospitality amenities, equipment rental, and third-party employee. • Managed and executed a department budget of $700,000. • Recruited and trained new employees, implementation of strategic trainings for development of in-house employees. • Created and implemented company standard operating procedures, consolidated and managed event minutes and agenda items for multi-annual policy planning. Show less



Essencial Tecnologia e Desenvolvimento

• Human Resources Generalist

  • Jan 2014 - Jun 2015

  • Created and maintained up to date all employee information in HR company’s system. • Ensured on a weekly basis that time sheet are up to date, with all work time information such as extra hour, early leave request, vacation, doctor excuse. • Ensured that reimbursement sheets are up to date in HR company’s system in a timely manner to guarantee employes will receive as soon as possible their reimbursement. • Responsible for created HR Complaining report, ensuring that all information was maintained confidential and worked in close partnership with the Company Director and people involved to find a solution for the situation. • Ensured that the company practices and procedures are aligned with applicable laws and regulations. • Make the first contact with all candidates to filter and ensure that only the best fits will be invited for the in-person interview. • Participated together with the Company Director and/or Area Manager on the in-person interview. • Works directly with managers, and company Director to ensure all employees have access to the Company’s human resources policies, procedures, benefits, and standards. • Processed full-cycle employee termination process, in addition to verbal and written warnings. • Conducted new hire orientation/onboarding, such as presented all companies spaces, procedures, benefits, and rules, tracked background checks, and ensured that all documents’ necessaries are correct. • Responsible for created and organized business events, such as indoor and outdoor business Strategy Workshops, special dates dinners, rewards events, and birthday’s celebration. Show less


bcctorres
• Public/Corporate Contract Analyst - Intern

  • Aug 2011 - Oct 2012