Experience

Optec Group LTD

• South Africa
• Consumer Services

• Sales Account Manager

  • May 2023 - Present

  As the Sales Account Manager at Optec Group LTD, my role encompasses the careful management of an extensive portfolio of accounts and the cultivation of lasting relationships with our valued customers. My approach is based on understanding our clients' unique needs, ensuring their satisfaction, and fortifying these partnerships for the long term. Leveraging my proficiency and experience in sales, I have successfully propelled sales growth and broadened our market share. The consistent success in these areas manifests my commitment to the company's objectives and demonstrates my ability to significantly impact and boost our commercial footprint. Show less



Selco Builders Warehouse

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Trade Sales Associate

  • Mar 2020 - Present

  At Selco Builders Warehouse, Old Kent Road Branch, London, I’ve served as a Trade Desk Associate, where I consistently pushed boundaries in sales performance. Recognised as the top sales performer for two consecutive years, I successfully drove both collection and delivery sales, making a significant contribution to the branch’s revenue.My role involved efficiently responding to customer telephone and email inquiries, always striving to ensure superior customer satisfaction. I managed the end-to-end sales cycle, from creating and delivering customer quotations to diligent follow-up and thorough documentation.Recognising the value of exceptional customer service, I consistently assisted customers in finding special orders unavailable in the store, ensuring a smooth and satisfying shopping experience. I improved customers’ product understanding through detailed product demonstrations and took the lead in resolving complaints, which boosted customer loyalty.Believing in the power of teamwork, I actively collaborated with my team to formulate and implement strategies aimed at expanding our customer base and boosting sales. One of my core responsibilities was to cultivate strong customer relationships based on trust, which has led to repeat business and increased customer retention.I set ambitious sales targets and efficiently allocated resources, consistently achieving and often exceeding those targets. To ensure smooth operations and the availability of a diverse product range, I managed a robust network of vendors and suppliers. Show less

• Sales Assistant

  • May 2019 - May 2020

  During my time as a Sales Assistant at Selco Builders Warehouse, I achieved top sales performance by consistently exceeding targets, making a significant contribution to the overall store revenue. My attention to detail and dedication to excellence ensured I fulfilled my duties effectively.Understanding the importance of excellent customer service, I constantly offered proactive assistance at the till point. This not only resulted in smooth and swift transactions but also enhanced the overall customer experience. This role further developed my abilities in customer interaction and retail management, reinforcing my commitment to driving both sales and customer satisfaction. Show less



Brownhill Lodge

• 1 - 100 Employee

• Healthcare Assistant

  • Jul 2007 - Jul 2017

  For a decade, from July 2007 to July 2017, I held a part-time position as a Senior Carer at Brownhill Care Limited in Catford, London. During this period, I honed advanced interpersonal skills that enabled me to effectively communicate with residents in a care home environment. I prioritised clear, ongoing communication with my colleagues and managers, helping to foster a cohesive team environment and deliver high-quality care to our residents. Acknowledging the diverse client base, I demonstrated cultural sensitivity and fostered an inclusive and respectful environment. My role also involved establishing a strong rapport with clients through consistent, effective communication. This not only enhanced the sense of community among the residents but also contributed significantly to their overall well-being. I provided comprehensive support to residents in their daily living activities, ranging from bathing, dressing, and grooming to mobility and participation in activities. I promoted their well-being by ensuring adherence to a nutritious diet and sufficient hydration, always respecting their autonomy and personal choices. As part of my role, I was entrusted with the responsibility of managing medication distribution. I meticulously documented the process and promptly reported any significant changes in residents’ physical condition or behaviour to the relevant healthcare professionals. This role underscored my commitment to providing compassionate care and respecting the dignity of each individual. Show less



GLPE Petron Gas Station

• Sales Operations Manager

  • Jul 2004 - Jun 2007

  Serving as the Sales Operations Manager at GLPE Gasoline Stations, a family-owned business in Bugasong, Antique, Philippines, I championed strategic initiatives that led to a noteworthy 20% sales increase during my tenure. To gain a competitive advantage, I conducted regular market analyses, comparing our station volumes with competitors and monitoring their pricing strategies and marketing offers. This market intelligence informed our own strategies and played a pivotal role in our sales growth. Collaboration was key in my role. I worked closely with other managerial team members, fostering effective communication that greatly enhanced our overall business efficiency. Part of my responsibilities also involved comprehensive training and supervision of our employees. I conducted performance appraisals and identified opportunities for staff development, creating an environment conducive to growth and improvement. On a more operational level, I managed the daily ordering and inventory of supplies, contributing to in-store sales efforts. I was also tasked with the important role of maintaining financial integrity by accurately conducting and managing account activities. This diverse range of responsibilities enabled me to gain an in-depth understanding of the retail and operational aspects of running a successful gasoline station. In this role, I was recognised for my agricultural leadership and innovations with the 4H Club Provincial “Young Farmer of the Year” award, reflecting my dedication and successful management of our expansive farm operations. Show less



Municipality of Bugasong

• Town Councillor

  • Jun 2001 - Jun 2004

  As an elected town councillor, I was responsible for passing ordinances and resolutions for the administration of a municipality. As the head of Social Welfare Committee, I was responsible for conducting needs assessments, developing plans to address those needs, and monitoring the implementation of social welfare programs. I also coordinated with other government agencies and non-governmental organizations to provide social welfare services. This includes coordinating with different departments to ensure that the needs of the municipality's residents are being met. With pride, I carried the title of being the youngest councillor in my entire province. This fresh perspective, matched with a determined spirit, enabled me to actively serve as an officer for the Philippine Councilors League (PCL). This extended my influence and responsibilities across the whole province. Navigating through the diverse political landscapes, I had the privilege of establishing valuable connections and representing my region and country. I attended an array of conferences, seminars, and legislative meetings, playing a pivotal role in the exchange of ideas and strengthening relationships between our municipality and other organisations. I was chosen to serve as the Philippine Youth Ambassador to the Southeast Asian Youth Program (SSEAYP) in 2021. This presented an incredible platform to embody and represent my nation. It allowed me to foster international dialogue and mutual understanding among youth delegates from various Southeast Asian countries, a notable achievement during my term. I had the honour of meeting and conversing with high-profile international figures. These included Prime Ministers, Ambassadors, and Consuls from each country we visited, and notably, an esteemed interaction with Lee Kuan Yew, the former Prime Minister of Singapore. . Show less