Experience

Make The Road Pennsylvania

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Operations Director

  • May 2023 - Present



El Camino Ministry

• Parlin, New Jersey, United States

• Senior Executive

  • May 2018 - Jul 2023

  Works alongside the President to ensure all organization activities are compliant, and in furtherance of the core mission. Partners with the President to lead the development and refinement of community impact and related metrics. Coordinates meetings and maintains strict confidence and security while keeping updated and detailed client files. Casts strategy for filling current and expected openings with little to no downtime. Provides recommendations to improve the overall recruiting process and ensure efficiency. Show less



Otteau Group, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Sep 2018 - Apr 2022

  Assisted in hiring processes as well as staff performance evaluations, conducting reviews, and staff training. Generated and organized weekly, monthly, and quarterly reports to track membership metrics, open files, and projected earnings. Directed the launch of a revamped, client-friendly company website and marketing email plan, increasing client engagement and resulting in YOY revenue increase of 37%. Tracked and maintained active multi-state appraisal accreditation for company sponsored classes and staff appraisers. Led the reduction of Aged Accounts by over 60% in one year. Handled client escalations and managed customer expectations, including White-Glove services for prestigious clients. Generated and maintained the marketing and event schedule for company workshops and special sales events. Show less



Career Transition Specialists

• Staffing and Recruiting
• 1 - 100 Employee

• Lead Generator

  • May 2018 - Sep 2018

  Screened applicants resulting from requisitions postings and/or sourcing efforts daily to determine best matches. Consulted weekly with other recruiters and managers to discuss requisition details and make recommendations to improve overall engagement and retention. Contacted applicants to secure franchising opportunities that best fit within their requirements. Updated applicant profiles and scheduled follow up interviews. Maintained and updated brand asset management systems. Tracked competitor activities and analyzed their strategies. Show less



Otteau Group, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2014 - May 2018

  Served as the first point of contact for current and new clients, providing customer service or routing the call as needed. Researched real estate properties to provide financial institutions, government agencies, and private clients with a drafted proposal for engagement based on the current market. Generated and organized detailed tracking reports on proposals, proposal drafts, and any outstanding or pending retainers. Performed accounts receivables duties - including researching chargebacks & discrepancies, reconciliations, and aged accounts. Maintained the office supply inventory and budget for the office. Researched relevant real estate articles and generated a weekly email newsletter to distribute as part of a paid subscription. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Lead Teller

  • May 2012 - Jun 2014

  Properly assessed customer needs and made product recommendations which were best suited. If appropriate, directed customers to a Personal Banker for additional assistance and product sales. Performed daily opening and closing procedures on the building, safe deposits, and teller vaults. Followed federal banking and finance rules for verifying customer information, account access, cash limits, and discarding of sensitive information. Accurately documented, researched, and resolved customer service complaints in a professional and empathetic manner. Maintained excellent personal drawer and teller vault cash reconciliation scores. Executed customer transactions, including deposits, withdrawals, money orders and checks, and coordinated daily cash reconciliation at a high-volume location. Show less