Experience

VOYPIC - Voice of Young People in Care

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Office Administrator

  • Apr 2023 - Present

  Responsible for managing back-office functions and supporting the CEO, Managers, and team. Management of diaries and meetings, including setting up rooms, relevant documents, and catering when necessary. Control and organization of confidential information through files. Management of materials for the office. Assistance in typing important documents (Memorandum and Projects) when requested. Telephone answering and reception of professionals, suppliers, and visitors. Assistance to the CEO and leadership team in the implementation of Projects and Training. Strong organizational skills with the ability to work proactively and support the CEO, Director, and team. Show less



Department of Economy - Northern Ireland Civil Services

• Administrator Officer

  • Oct 2022 - Apr 2023

  The Information Management Unit (IMU) is responsible for managing all information-related activities within the Department of Economy. Responsible for processing requests for access to information and managing both electronic and paper files, management of shared mailboxes, administration of Content Manager, including account creation for new users and creating/deleting containers, reviewing document names in accordance with naming convention policy, transferring accounts to other NICS departments, maintaining access controls, issuing paper files for review and managing file tracking and disposal, managing shared DfE mailboxes and triggering sending to relevant official/business areas, ensuring that all information is managed securely and in compliance with relevant policies and legislation. Show less



AC Hotels by Marriott

• Spain
• Hospitality
• 700 & Above Employee

• Guest Services Supervisor

  • Jun 2022 - Sep 2022

   Responsible for the management and performance of the department;  Planning and preparation of schedules work - diary;  Instruct and supervise team members;  Ensure guest-focused and service is delivered at all times;  Assist the Department Manager to plan and deliver team meetings;  Planning shift briefings to ensure hotel activities and operational requirements are efficiently executed;  Responsible for taking appropriate action to resolve and log all guest complaints during each shift;  Assist in the management of lost property for the hotel according to the internal regulation;  Prepare detailed onboarding programmes for new team members;  Responsible for Coaching team members;  Contact with Front Office to attend to guest requirements, updating their profiles as required;  Ensure the department is prepared for the opening and closing of the shift in line with the policy Company Show less



Beannchor Group

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Customer Service Assistant

  • Jul 2019 - May 2022

   Answering customer enquiries or passing them on to the appropriate department;  Providing information and helping to solve customer problems;  Consulting with the customer about the services and products offered by the Organization;  Answering customer enquiries or passing them on to the appropriate department;  Providing information and helping to solve customer problems;  Consulting with the customer about the services and products offered by the Organization;



Granol Indústria Comércio e Exportação S/A

• Brazil
• Food and Beverage Manufacturing
• 700 & Above Employee

• Senior Administrative Assistant

  • Oct 2018 - Apr 2019

   Finance Executive Officer diary management using Outlook to coordinate commitments internally and external;  Event management from regular small internal meetings to large scale external events, arranging appropriate facilities and travel arrangements and ensuring any necessary documentation is provided in a timely manner.  Monitoring, control and updating information relating to Biodiesel Auctions through spreadsheets;  Responsible for serving, receiving and support external customers;  National and International travel coordination - transport and accommodation arrangements;  Responsible for managing and preparing travel expense reports performed by employees and Directors; Show less



BM&FBOVESPA - Today B3

• Administrative Analyst / Communications Administrative Analyst

  • Dec 2015 - Feb 2017

  Management of all documents related to the BM&FBOVESPA Institute to the internal system, providing support to the Project Manager responsible for 20 Top Non-Governmental Organization's projects in 2017, being also responsible for:  Follow-up to cash-flow documents to the Communication department.  Support to the NGO's in the registration in the BVSA website.  Tracking the projects and producing reports in a daily and monthly basis;  Elaboration of the spreadsheet with data from the Organizations. Preparation to the mailing of listed Organizations.  Elaboration of paper with the procedures to every task performed and concluded. Meetings with the Communication team for the evaluation of client briefing and analysis of the scope of the event  Management of materials and prisms for the main Events, budget for internal clients and updating of budget spreadsheets after each job was finished.  Responsible for the ordering and reposition of stationery and office supplies for the department according to demand. Show less



Hanjou Sushi Bar & Restaurante

• Brazil
• Restaurants

• Administrative Analyst

  • Oct 2014 - Nov 2015

   Management of accounts payable and receivable, including analysis of previous payments to ensure control of the company’s cash-flow and insights for cost reduction;  Coordination of hiring and dismissing processes of employees.  Management of employee document procedures, including pay stubs, daily bank reconciliation, and account flow. Cash-flow tracking, monthly budget for costs and expenses;  Daily contact with Suppliers and negotiation of deadlines for their payment;  Follow-up to those deadlines. quotation and buying of restaurant supplies (from cleaning to food and beverages). Control and analysis of documents to be sent to accounting;  Improvements to the restaurant were possible through cash-flow control and planning. Show less



Instituto Futuro

• Government Relations Services
• 1 - 100 Employee

• Personal Assistant

  • May 2014 - Oct 2014

  Personal Assistant of the CEO of Institute in Brazil and ex-advisor to Mr. Rafik Hariri (ex-Prime Minister of Lebanon) - Responsible:  Organizing and scheduling internal and external commitments;  Elaboration of document for Public Offices; Internal communication;  Management of personal matters; Purchase of materials for the office;  Commercial relationship with suppliers;  Control of incoming and outgoing correspondence;  Preparation of spreadsheets, reports, purchase and supply schedules, quotations;  Through Instituto Futuro I kept in touch with authorities (consuls; judges; politicians and businessmen), coordinating meetings, dinners and meetings with important organizations, such as: AMERICAN Consulates; BRITISH; LEBANESE and HAITI; Private companies - MARABRÁS, ALBERT EINSTEIN and SÍRIO LIBANÊS Hospitals, in addition to the SÍRIO, MONTE LÍBANO and PINHEIROS Clubs.  Participation in the implementation of three Social Projects, being responsible for compiling all the necessary documents for forwarding to Organs responsible bodies - Sub City Halls, Penitentiary Directorate of the Capital of São Paulo and NGO Caminho do Abraão: 1. Adoption of Cedro do Líbano Square - in honor of the Former President of Lebanon, Rafik Hariri); 2. Female Penitentiary in the Capital of São Paulo - Medical, Legal and Religious assistance and to 40 Muslim prisoners 3. “Caminho da Paz” Race - an initiative of the non-governmental organization Caminho do Abraão, together with Instituto Futuro and other partners since 2004, with the aim of bringing the Muslim community that currently lives in Brazil closer together. The race goes back to the steps of the Prophet Abraham on a trail that passes through various places in the Middle East.  Responsible for the translation (English / Portuguese) of the document from the Government of Curaçao to the Brazilian Government, related to that country's attempt to reestablish relations with Brazil; Show less