Experience

Explorers English Club

• Colombia
• Education
• 1 - 100 Employee

• Sales and Inbound Marketing Strategy Lead Executive

  • Aug 2020 - Present

  Responsible for the entire customer service experience for a virtual English language learning platform from sales to the customer support. Inbound marketing strategy designer Responsible for platform subscriptions Responsible for digital advertising campaigns aimed at lead generation. Customer support and tutoring to use the platform Responsible for the onboarding process for parents with membership. Post- sale support to resolve customer inquiries Content development for a better user experience Supervise and coordinate sales teams, to provide great customer service ensuring all the information is clear and concise Identify and propose improvement opportunities for a better platform design, user experience, and content development. Use of additional software that improves internal processes like CRM and project management tools. Show less



Universidad de La Sabana

• Colombia
• Higher Education
• 700 & Above Employee

• Educational Project Assistant

  • Sep 2020 - Jan 2021

  Student an internal team support, for a Spanish as a Foreign Language Course aimed at internacional ambassadors in allegiance with the Ministry of Culture in Colombia. Responsible for end to end support for students who took the course. Virtual platform (Moodle) support to students and teachers so they could have a smooth assessment process Content development to incentive students to share their experience in the course in social media channels. Student an internal team support, for a Spanish as a Foreign Language Course aimed at internacional ambassadors in allegiance with the Ministry of Culture in Colombia. Responsible for end to end support for students who took the course. Virtual platform (Moodle) support to students and teachers so they could have a smooth assessment process Content development to incentive students to share their experience in the course in social media channels.



Merck Group

• Germany
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Virtual Platform Latam Manager

  • Dec 2018 - Dec 2019

  Marketing and digital content organization platform implementation in Latin America, in order to optimize and avoid duplication of digital and marketing assets to encourage synergy and an e2e work environment at a regional level. Marketing and digital content organization platform implementation in Latin America, in order to optimize and avoid duplication of digital and marketing assets to encourage synergy and an e2e work environment at a regional level.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Interpreter

  • Apr 2018 - Dec 2019

  Medical interpretation for clients, non native Spanish speakers health professionals and customers who have limited English proficiency and cannot communicate effectively in this language. Medical interpretation for clients, non native Spanish speakers health professionals and customers who have limited English proficiency and cannot communicate effectively in this language.



Restaurants La Boucherie

• France
• Restaurants
• 200 - 300 Employee

• Social Network Manager

  • Aug 2016 - Jul 2019

  Social media communication and profile platform management, as well as audiovisual promotional content creation, and work to build partnerships with companies and business agreements. Social media communication and profile platform management, as well as audiovisual promotional content creation, and work to build partnerships with companies and business agreements.



ADS Group SAS

• Colombia
• Advertising Services
• 1 - 100 Employee

• Marketing and Commercial Director

  • Aug 2017 - Dec 2017

  Commercial administration for large format and lithographic printing services. Content creation for social networks communications management, SEM traffic and email marketing. Commercial administration for large format and lithographic printing services. Content creation for social networks communications management, SEM traffic and email marketing.



Education LTD/ Consejería Británica

• International Consultant

  • Apr 2016 - Aug 2016

  Consulting and processing applications for individuals interested on pursuing studies at Higher Education Institutions in the UK, communication management, virtual and CRM platform management as well as building trusting relations and partnerships with new education institutions. Consulting and processing applications for individuals interested on pursuing studies at Higher Education Institutions in the UK, communication management, virtual and CRM platform management as well as building trusting relations and partnerships with new education institutions.



London South Bank University Enterprise Centre

• Technology Enhanced Learning Support Officer/ Video Consultancy

  • Apr 2015 - Oct 2015

  Virtual learning and online technologies academic staff support. Content development for (MOOC's) online courses. Moodle management for virtual learning. Development of promotional videos for new companies at the University’s Enterprise Center Virtual learning and online technologies academic staff support. Content development for (MOOC's) online courses. Moodle management for virtual learning. Development of promotional videos for new companies at the University’s Enterprise Center