Experience

Craig Safety Technologies, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Director of Operations

  • Oct 2012 - Present

  Manage administrative operations at Craig Safety Technologies, a growing company that provides safety products and services to help customers become and remain compliant with OSHA and DOT regulations and guidelines. It is a terrific company that provides an important service to many industries who don't know where to go when they need help with workplace and on the road safety. My job includes process development, policy documentation, billing, customer service, vendor management, project management, and strategic planning.



H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Associate Manager

  • Oct 2011 - Feb 2012

  Seasonal job as Technical Support Help Desk Manager. Seasonal job as Technical Support Help Desk Manager.



Reliant Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2010 - Sep 2011

  Managed call center for medical transportation company. Prepared company for growth by documenting processes and policies, establishing SLA and reports, and developing training. Managed telecom vendor relations, assisted with billing, and managed contracts. Managed call center for medical transportation company. Prepared company for growth by documenting processes and policies, establishing SLA and reports, and developing training. Managed telecom vendor relations, assisted with billing, and managed contracts.



Sprint Communication Systems

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Senior Customer Service Manager

  • Mar 2006 - Apr 2009

  Established new call center to manage Wholesale Customer Service for cable companies selling Digital Phone and data services to end users. Implemented all automation tools; developed and documented all new processes; managed equipment vendors. Ensured readiness to launch new products or services, including business process development/re-engineering, training, testing, and communications. Reduced expenses by 50% over 3 year period through process improvement, automation, and relationship management with customers.