Technical Sales Specialist

• May 2022 - Present

Senior Technical Specialist

• Jul 2020 - Present

•Promoted into advanced technical department from account management.•Lead Antylia’s COVID product line response for high demand products.•Led specialty escalation group, acting as tier 3 support for internal and customer application consultations.•Exceeded department metrics in both call volume and sales by 40%•Took lead on training new team members on general tech team practices as well as utilization of specialty tools.•Authored, published and maintained company standard operating procedures for customer troubleshooting interactions.•Lead technical sales advisor on customer pursuit calls (resulting in $3.5 million in revenue).•Partnered with engineering and data teams in developing new products/functions responsible for $600,000 in sales.

Inside Sales Representative

• Feb 2018 - Present

• Transformed declining sales region back to 100% of yearly goal, and became atop performer in two months• Grew over 150 accounts by 100 - 20,000% over previous year's revenue• Expanded client base through self-conducted research and discovery, customerqualification and targeted email campaigns directed at industry pain points.• Designed content and executed several email campaigns to promote newproduct releases and sales promotions• Stepped in as acting manager when sales manger was absent, mentor newteam members and participate in sales team meetings.• Re-Envisioned the team's sales and customer interaction tracking methods tooptimize time management and increase productivity by 20%

Application Specialist

• Nov 2016 - Present

• Assessed Customer needs while on the phones and suggested best practices and products for their application• Continually exceeded the goal metrics for my department in areas such as calls per hour, time available on the phone, and customer satisfaction surveys. Peaked at providing 20% of the customer support for the department single-handedly during a high call level day.• Consistently ranked top of my department in cross-selling (marketing additional accessory items for the equipment being purchased) and in quote writing (fifth highest in my department). • Generated over $120,000 in product revenue through quoting and on the spot orders within my first five months of employment. • Became third highest revenue generating member of the department in under a year of starting at the company.• Leading the development of a new product training video to enable my department to respond to common customer questions which were not part of the standard training program.• Took lead on providing technical support on a new product line to build product knowledge and act as a point person for the rest of the department.• Involved in the product improvement group, which is involved in compiling customer and department feedback on our current product lines and discussing with Engineering what products needed updating or improving the most.• Assisted the Marketing department in writing product ads for upcoming catalogue and website releases.

Implementation Coordinator

• Oct 2015 - Jul 2016

Certified in Epic Beaker Anatomical Pathology, Beaker Clinical Pathology, and Epic Patient Portal. Experience: •Planned and executed project timelines and managed customer tasks and duties for two simultaneous implementations •Assessed and analyzed laboratory needs and directed exploratory meetings to discuss future state software capabilities •Lead and conducted onsite demonstrations of software and hardware to hospital managerial and clinical staff •Organized and lead meetings with hospital clients and internal staff. •Researched and resolved customer issues using a self-collected network of technical and functional software experts. •Provided onsite management and analyst support for several successful system go-live launches •Conducted one-on-one sessions with hospital analysts to advise, direct and troubleshoot software builds.