Quality Assurance Tester

• May 2016 - Present

Program Analyst

• May 2015 - Aug 2015

-Lead role troubleshooting PKI based login issues over email and phone for all 11 000 Ontario users -Proactively assembled a list of login anomalies and issues into a “Common User Issues” document -Oversaw implementation of software features by drafting business requirements and guiding the developer’s efforts to ensure stakeholder needs were met -Instructed and assisted caseworkers as to how the newly implemented software functioned in addition to the proper business processes needed to complete their day to day activities

Junior Program Analyst

• Jan 2014 - Aug 2014

-Quickly grasped social assistance and disability eligibility rules and applied them to the testing of the SAMS software with little one-on-one training -Volunteered to take over as head of security, a high visibility technical position responsible for user permissions and access -Demonstrated strong communication skills by training full-time colleagues to assume security duties -Directed and assisted a team of students in writing software user manuals by the end of their co-op term

Software Test Associate

• 2012 - 2013

-Identified 26 software defects, 7 of which became high priority over the first 4 months of work -Pioneered writing simplified test design methods to promote ease of use for other testers -Routinely retested software and identified regressions to keep a high standard of functionality -Identified 26 software defects, 7 of which became high priority over the first 4 months of work -Pioneered writing simplified test design methods to promote ease of use for other testers -Routinely retested software and identified regressions to keep a high standard of functionality

Quality Assurance Technician

• Jan 2012 - Apr 2012

Check over tax returns to correct mistakes. Call members to collect information to complete their tax returns. Collect mail from members and input the information into Tax Guard software. Check over tax returns to correct mistakes. Call members to collect information to complete their tax returns. Collect mail from members and input the information into Tax Guard software.

Storefront Personnel

• Aug 2008 - Oct 2008

Storefront Personnel * Storefront (Serve Customers and Providing Food) * Drive Thru (Serve Customers and Providing Food) * Stock (Check Storage and Stock with Supplies) * Cleaning (Clear tables and Mop floors) Storefront Personnel * Storefront (Serve Customers and Providing Food) * Drive Thru (Serve Customers and Providing Food) * Stock (Check Storage and Stock with Supplies) * Cleaning (Clear tables and Mop floors)