Experience

PAM Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physician Liaison

  • May 2023 - Present

  • Met or exceeded admission goal every month • Generated an average of $350,000 in revenue per month • Responsible for census growth and admissions of a 44 bed inpatient acute rehabilitation hospital • Network and market referral sources to include surgeons, physicians, case managers, and home health providers • Met or exceeded admission goal every month • Generated an average of $350,000 in revenue per month • Responsible for census growth and admissions of a 44 bed inpatient acute rehabilitation hospital • Network and market referral sources to include surgeons, physicians, case managers, and home health providers



United Surgical Partners International, Inc

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Partnership Liaison

  • Feb 2022 - May 2023

  • Grew net revenue by 15% • Increased surgical case count by 60 month-over-month • Onboarded over 15 new physicians in 1 year • Responsible for growth and retention of over 100 surgeons of varying specialties to include neurosurgery, orthopedics, general surgery, gastroenterology, otolaryngology, OB/GYN, podiatry, colo-rectal, pain management, and plastics • Responsible for case volume growth of two multi-specialty ambulatory surgery centers totaling 10 ORs and 1 procedure room • Utilized data from Trilliant, PulseBI, and other sources to trend provider utilization and identify areas for growth & improvement • Successfully built close relationships with key stakeholders (physicians, office managers, surgery schedulers) to ensure utilization of our facilities • Assisted in the on-boarding process for new physicians to include face-to-face sales, facility tours, physician preferences, office education of referral process, and first case follow-up • Effectively communicated stakeholder problems, requests, and questions to appropriate facility staff • Effectively worked with facility staff on problem solving, ensuring resolution & follow-through, and communicate results back to stakeholders • Developed monthly call cycle to ensure monthly touch-points with key stakeholders and logged appropriately into Salesforce • Coordinated with operations team and provider/practice to optimize use of existing block times and increase the provider’s access to procedural time at the center • Conducted face-to-face sales meetings with physicians, office managers, administrators, and surgery schedulers to ensure thorough understanding of the center’s attributes, specialty capabilities, processes as well as patient experience & safety outcomes Show less



Encompass Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Liaison

  • Feb 2019 - Feb 2022

  • Increased admissions 40% year-over-year from assigned accounts • Increased Medicare volume by 25% year-over-year from assigned accounts • Increased admissions 55% month-over-month within two months after being tasked with rebuilding an account within the market • Responsible for referral generation from case managers & physicians within assigned territory • Successfully market key stakeholders such as executive administration, surgeons, physicians, & case managers to generate volume • Respond timely to referrals to determine medical eligibility to rehab and provide answers to referral sources • Complete bedside sales with patients & families to sell hospital services & gain admission • Develop & execute quarterly strategic plans that also align with the markets yearly strategic plan • Utilize in-house CRM software to maintain client database and track interactions • Coordinate information timely and accurately between patients, their families, case managers, admissions team, physicians, nurses, and transportation • Proficient in medical terminology including diagnoses and treatments; effectively analyze and interpret medical records • Understand healthcare operations, legal guidelines, competitive analysis, and marketplace trends Show less



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Group Services Associate

  • Jul 2018 - Feb 2019

  •Processed new enrollment applications for on and off exchange insurance members with 99% accuracy •Analyzed reports against existing billing data and make appropriate changes to ensure billing accuracy •Researched and resolved enrollment, eligibility, and billing discrepancies on premium invoices •Utilized multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility •Analyzed reports against existing billing / commission data and make appropriate changes to ensure accurate statement information •Reconciled discrepancies identified within customer invoices or eligibility files and ensure timely resolution •Monitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs. bills paid reports •Proficient use of the database programs Facets and MACESS •Knowledge on how the Affordable Care Act affects insurance •Knowledge of the Federally Facilitated Marketplace •Knowledge of health insurance plans offered by Health Plan of Nevada and Sierra Health and Life Show less



University of Nevada-Las Vegas

• United States
• Higher Education
• 700 & Above Employee

• Student Worker

  • Sep 2013 - Jul 2018

  •Developed, administered, compiled, and analyzed class evaluations for 40+ classes twice per year using the Qualtrics survey platform •Significantly increased the efficiency of developing and administering class evaluations upon assuming responsibility of them •Proficient in data input and analysis •Worked day-to-day with little to no supervision •Worked efficiently independently •Completed tasks and projects thoroughly, accurately, and ahead of schedule •Management of an inventory list worth more than $200,000 •Set up and tear down of award ceremonies, presentations, and meetings •Proficient in the use of the Microsoft Suite, including Word, Excel, PowerPoint •Knowledge in Microsoft Access and Publisher •Knowledge in programs including PeopleSoft, Salesforce, Qualtrics, and Workday Show less



Club Demonstration Services

• United States
• Retail
• 700 & Above Employee

• Sales Advisor

  • May 2013 - Oct 2014

  •Prepared and demonstrated food and non-food vendor products to Costco club members •Interacted with customers and management in a friendly, enthusiastic and outgoing manner •Generated brand awareness and positive product impressions to increase sales •Provided excellent customer services, including assessing the needs of the customer to best recommend products • Dynamically sold products to the member • Assisted other Sales Advisors as required in a team-oriented environment • Set-up and organized merchandise; prepared vendor products according to written instructions • Coordinated, organized and closed down work area including cleaning and sanitizing, washing and drying dishes and proper storage of equipment • Adhered to all Food Safety handling and sanitation training and guidelines • Participated and adhere to all safety policies and practices Show less