Experience

Eagle Lines Moving & Storage

• United States
• Truck Transportation
• 1 - 100 Employee

• Operations Manager

  • Jan 2021 - Jul 2021

  Chicago, Illinois, United States · Built a productive work atmosphere that invited success, achievement of goals, and a path of growth for both the company and individually by: hiring and training high-quality employees, communicating and delivering customer’s wants/needs, initiating effective marketing projects, clarifying and capitalizing KPI’s and optimizing systems and processes · Increased yearly revenue by over 30% by creating and exercised SOP's (Standard Operating Procedures) to provide consistent high-quality work… Show more · Built a productive work atmosphere that invited success, achievement of goals, and a path of growth for both the company and individually by: hiring and training high-quality employees, communicating and delivering customer’s wants/needs, initiating effective marketing projects, clarifying and capitalizing KPI’s and optimizing systems and processes · Increased yearly revenue by over 30% by creating and exercised SOP's (Standard Operating Procedures) to provide consistent high-quality work while minimizing losses, resulting in a positive company image both online and within the local community · Actively demonstrated understanding of business communication needs by becoming point of contact for all customers including inside/outside sales and customer service resulting in smooth introduction to company and identification of client needs · Streamlined workflow by Implementing CRM software to book jobs, dispatch crews, schedule employees, and coordinate the logistics of each project. Show less



Phoenix Rising Home Staging

• Team Manager

  • Mar 2020 - Aug 2020

  Chicago, Illinois, United States · Led a team of movers and interior designers to successfully finalize projects to each client’s satisfaction · Organized and dispatched teams/trucks to job sites providing them with the right tools and product necessary to succeed · Managed logistics of staff by analyzing regular reporting of production metrics to maximize profits by completing multiple jobs per day · Coordinated communication between moving team, interior designers, clients, and stakeholders



Eloquent Moving, LLC

• Co-Founder and Operations Manager

  • Sep 2018 - Jan 2020

  Nashville, Tennessee, United States · Organized and prioritized work to complete assignments in a timely, efficient manner · Supervised recruitment and training of new employees while also monitoring the productivity of current employees. · Provided superior customer service to clients by addressing all questions and concerns, maintaining a consistent 5-star rating



Titan Movers

• Crew Lead

  • Sep 2017 - Dec 2018

  Nashville, Tennessee, United States · Served as a friendly, hardworking and punctual employee · Worked well independently and on a team to solve problems · Maintained a clean and organized working environment to enhance productivity · Provided superior customer service to clients



TWO MEN AND A TRUCK®

• United States
• Truck Transportation
• 700 & Above Employee

• Moving Technician

  • Sep 2016 - Sep 2017

  Cincinnati, Ohio, United States · Remained punctual and professional at all times · Recognized as top moving crew multiple months · Assisted in training new employees