Data Protection Consultant

• Apr 2023 - Present

Solution Architect & Technical Account Manager

• Jul 2021 - Apr 2023

As a Solutions Architect I engaged with new customers and non-Managed Services customers by: o Hosting pre-sales meetings to discuss their IT challenges then design, write & present on solutions to meet their requirements. This would typically involve vendors/technologies such as: o Microsoft M365 - on-premises to cloud, and cloud to cloud tenancy migrations o Microsoft Azure – leveraging Azure products for offsite resiliency, long term storage o Microsoft Teams – Skype for Business migrations o Juniper switches and MIST Wireless Access Points o Nutanix hyper-converged infrastructure o Datto SIRIS Backup and Disaster Recovery, and Datto SaaS Protection o Rapid7 Insight Vulnerability Management & Insight Detection & Response o Mimecast Email Security o Fortinet firewalls o ZScaler Web Security o CyberArk Privileged Access Manager o Wrote sales proposals and responded to RFP’s individually and as part of a tender response team. o Uncovered cross-sell and up-sell opportunities through regular cadence calls and in person meetings. o Engaged with customers regarding cyber-security concerns and used the Australian Signals Directorate Essential Eight framework as a starting point to identify gaps. o As a mining-focused Managed Services Provider I am regularly involved in discussions with IT and OT representatives to review, propose and remediate OT networks to ensure any security concerns are addressed while ensuring processing equipment can be monitored, audited, and supported by external vendors and third-party support providers. o Engaged with vendor partners on new opportunities, solution development and sizing. Show less

Sales Engineer

• Nov 2018 - Jul 2021

As a Sales Engineer I evangelise Forcepoint products through customer and partner engagements including meetings, video conferences, presentations, demonstrations, workshops and industry conferences. I am the only SE responsible for the Western Australian and South Australian regions which means I must work independently to support my customers and partners, but as part of a larger ANZ team I regularly collaborate on projects and sales opportunities. Activities that I would engage in during my working week include: • Prepare and deliver product demonstrations using Forcepoint’s virtual lab environment. • Prepare and deliver presentations to prospective customers. • Build and maintain trusted advisor relationships with customers and partners. • Deploy Forcepoint products as part of Proof of Concept (PoC) engagements to ensure the meet a customer’s success criteria. • Provide post-sales support to customers. • Work with the sales team, a partner or on my own to develop Forcepoint’s response to government or private tenders, RFP's, RFI's and sales proposals. • Build relationships with channel partners and keep them informed of product updates and roadmaps. • Attend industry events as a Forcepoint representative such as Telstra Vantage, AISA • Point of contact between customers and post sales technical support teams or professional services teams as required to ensure customers are kept informed and support cases are escalated, where necessary. • Attend Forcepoint training courses, workshops and knowledge sharing sessions. • Perform product health checks to provide customers with peace of mind that their Forcepoint solutions are operating according to best practice. • Work with account managers to define Bill of Materials (BoM), organise quotes, raise dealreg requests and PS implementation services. KEY ACHIEVEMENTS • Authored the whitepaper titled ‘Forcepoint’s Response to Australian Energy Sector Cyber Security Framework (AESCSF)’ Show less

Senior Systems Engineer

• Dec 2017 - Nov 2018

As a Senior Systems Engineer I am the technical lead for some of the many IT projects delivered on behalf of Cirrus Networks. These projects have consisted of the deployment, integration and support of the following key enterprise technologies: Infrastructure Pure Storage All-Flash Arrays running Purity 4.x, 5.x Cisco MDS fibre channel switches Cisco C220 M5 Rackmount servers Operating Systems Windows Server 2012, 2012 R2, 2016 Ubuntu Server Linux 18.04 Cloud Microsoft Office 365 Microsoft Exchange Online Microsoft Dynamics 365 Microsoft Azure Active Directory Applications Microsoft Office 2016 Microsoft Exchange 2010, 2013, 2016 Quest On Demand Migration for Email Quest AD Migration Tools Veeam Backup & Replication 9.5 Security Palo Alto Traps Anti-Virus Trend Micro Hosted Email Security Sophos Central Hypervisors VSphere ESXi 5.x, 6.x running VMware VCenter 5.x, 6.x Appliances Citrix Netscaler 10.x, 11.x Some of the other aspects of my role include: • The production of professional, well written solution designs, test and as built documents. • Attend vendor training sessions and maintain relationships with key vendor partners • Complete certification exams to maintain vendor partnership levels Show less

Cloud Pre-Sales Engineer

• Dec 2015 - Dec 2017

• Work with Vocus Account Managers and Business Development Managers across ANZ on cloud opportunities• Engage with key client stakeholders, understand their IT roadmap and associated challenges• Liaise with client IT personnel to identify scope of work and cloud resource requirements• Review client workloads and identify potential areas for resource reduction• Create proposal and rough order of magnitude (ROM) documentation for potential cloud customers• Assist in the development of new cloud products from initial conception through to review of relevant marketing material• Conduct one on one discussions and large group presentations using tools such as Powerpoint, Visio and whiteboards to articulate the value of the Vocus Cloud solution• Maintain relationships with key vendor partners, evaluating new technologies and opportunities• Attend vendor training sessions and conferences at local, national and international levels• Complete certification exams to maintain vendor partnership levels• Act as a conduit between client IT staff and Vocus Cloud platform engineers.• Understand the various vendor service provider licensing models and the impact it has for clients considering a move to the cloudKEY ACHIEVEMENTS• Assist with the development of a tender response which won Vocus Cloud the Backup as a Service (BaaS) workload for a major WA university• Completed an on-site workshop and full proposal which was accepted by DVG Automotive Group and resulted in them moving their entire production, disaster recovery and backup environments into Vocus Cloud• Engaged with the account management team in South Australia on an opportunity for Australian Institute of Business. This included providing them with technical expertise, pricing, platform demonstrations and a full proposal. A.I.B are now running their production, backup and disaster recovery workloads in Vocus Cloud Show less

Solution Architect

• Jun 2015 - Dec 2015

Senior Systems Engineer

• May 2012 - Dec 2015

Amcom A key member of the Systems team I am involved in all aspects of the delivery of major projects to our clients. From initial pre-sales meetings, the development of proposals and complex solution designs through to implementation and end user testing, I have extensive experience in the end to end delivery of enterprise level solutions. Key Technologies: Virtualisation VMware ESXi Hypervisor 4.x, 5.x Microsoft Hyper-V Storage EMC Isilon EMC VNX 5100, 5300, 5500, EMC VNX2 5200, 5400, 5600 EMC RecoverPoint Cisco MDS FC switch Brocade 300 FC switch Compute Cisco UCS C Series servers Operating Systems Microsoft Windows Server 2003,2008,2012 operating systems - Active Directory and Group Policy - DNS and Domain Management - SSL Certificates and Certificate Authority Linux - Redhat, Slackware and Ubuntu distros Applications Microsoft Exchange Server 2003-2013 Microsoft SQL Server 2005-2012 Microsoft Office 2000-2013 VDI Citrix XenApp Citrix Netscaler Security Symantec Endpoint Protection Symantec .Cloud Hosted Email Security Trend Micro Officescan Trend Micro Interscan Hosted Email Security Websense Triton Web Security Show less

Infrastructure Engineer

• Oct 2008 - May 2012

Responsible for:Citrix XenApp 6 Platinum farmCitrix Access GatewayVmware ESX 4.1 virtual environmentVmware Vcenter 4Windows 2008 R2 Active Directory/Group Policy administrationMicrosoft Exchange 2010Microsoft SQL Server 2005, 2008Windows internal/external DNS and web server managementDigital certificate administrationIBM Bladecenter H chassis and HS22 bladesIBM DS4700 SANCisco 3750 switchesCisco 5508 wireless controllerJuniper SSG-320m firewallSymantec Endpoint Protection 12.1Symantec .CloudInfrastructure team leadKey achievements:Managed upgrade of Citrix XenApp 5 farm to XenApp 6Designed and completed migration of organisation from Exchange 2003 to Exchange 2010Assisted with the development of IT policies which allowed the organisation to become ISO 27001 accredited. Show less

Communications Administrator

• Apr 2008 - Oct 2008

Administration of organisations communications equipment including:HP Procurve 5406zl and 1841 switchesNortel 5510 switchesCisco 3750 switchesJuniper SSG-320m firewall

Network Support Officer

• Jun 2004 - Apr 2008

Responsible for maintaining the network equipment and infrastructure at Princess Margaret Hospital, King Edward Memorial Hospital and satellite departments.• Cisco switch/routers (29xx, 3560, 3750, 6500), wireless AP/bridges (1200, 1300, 1400) • Use software tools such as Sniffer and EtherReel to troubleshoot network connectivity issues• Liaise with third-party contractors and vendors to supply equipment and services

Helpdesk Officer

• Apr 2000 - Jun 2004

Provide 1st and 2nd level support for the following hardware and software technologies:IBM desktop computers and laptopsMicrosoft Windows XP operating systemMicrosoft Office 2000, 2003HP, Lexmark printersNEC VoIP phonesPolycom video conferencing equipment